Product Guides

Explore expert insights, research and practical ideas to help you deliver better customer conversations.

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Tag Text
Text reading 'Live Chat knowledgebase' on a dark background with small colorful dots above.
Product guide
Sep 29, 2021

The benefits of proactive chats

No items found.
Outsourced live chat
No items found.
Neon glowing shield icon with letters 'JS' in the centre on a dark background, representing JavaScript.
Product guide
Aug 29, 2021

An intro to Javascript

No items found.
Outsourced live chat
No items found.
3D circular maze with translucent walls in blue and pink hues, featuring a small white ladder outside the maze.
Product guide
Jun 23, 2021

How to use Live Chat Shortcuts

Technology
Outsourced live chat
No items found.
Product guide
Jun 23, 2021

Transferring chats and understanding Ban and Bye buttons on Live Chat

Technology
Outsourced live chat
No items found.
Smiling woman sitting cross-legged with a laptop on a large translucent chat bubble icon against a pink and orange gradient background.
Product guide
May 29, 2021

Getting the most out of your weekly stats

No items found.
Outsourced live chat
No items found.
A glossy, translucent 3D computer cursor arrow in neon colors including pink, blue, and yellow, surrounded by several rectangular speech bubbles on a dark background.
Product guide
Apr 10, 2021

Rule Types for proactive chat

No items found.
Outsourced live chat
No items found.
A glowing neon chain link symbol with blue and purple hues on a dark background, representing connection or links.
Product guide
Feb 27, 2021

Using Moneypenny Agent Links

No items found.
Outsourced live chat
No items found.
Person pointing at laptop screen while another types on the keyboard.
Product guide
Oct 21, 2020

Getting started with Live Chat: FAQs & troubleshooting

No items found.
Outsourced live chat
No items found.
Product guide
Sep 2, 2020

Microsoft Teams integrations: An overview

Technology
No items found.
No items found.
Phone screen shows chatbot asking if user agrees to wear a mask entering the office with Yes or No buttons.
Product guide
Sep 1, 2020

Self-screening Bot: An overview

No items found.
Self-screening bot
No items found.
Hand holding smartphone showing a voicemail app with multiple messages from customers.
Product guide
Aug 29, 2019

How to manage your voicemails using the Pocket Phone System app

Pocket Phone System
App
Business telephone numbers
No items found.
Man in white shirt seated at desk using smartphone with laptop and coffee cup nearby in office.
Product guide
Aug 28, 2019

Making outbound calls from your business number

Pocket Phone System
App
Business telephone numbers
No items found.
Person holding smartphone adding a new VIP contact named Dominic Grant with a phone number.
Product guide
Aug 22, 2019

Setting up VIP and blocked callers in the Pocket Phone System app

Pocket Phone System
App
Business telephone numbers
No items found.
Person holding smartphone displaying a messaging app with customer call-back requests.
Product guide
Aug 21, 2019

Managing your calls and messages using the Pocket Phone System app

Pocket Phone System
App
Business telephone numbers
No items found.
Hand holding smartphone showing call forwarding settings with a cup of coffee on a wooden table.
Product guide
Aug 16, 2019

Managing call paths using the Pocket Phone System app

Pocket Phone System
App
Business telephone numbers
No items found.
Smartphone showing dial pad with phone number 01632 960585 on a table next to black earbuds.
Product guide
Apr 24, 2019

Activating outbound calling

No items found.
App
Phone answering service
No items found.
Hand holding a smartphone showing a calls and messages app screen with contact names and messages.
Product guide
Apr 24, 2019

Activating voicemail transcription

No items found.
App
Phone answering service
No items found.
Smiling man wearing glasses holding coffee cup, talking on phone in bright modern office.
Product guide
Apr 24, 2019

Activating in-app calling

No items found.
App
Phone answering service
No items found.
Pattern of overlapping large numbers 0161, 0333, and 0800 on a light blue background.
Product guide
Mar 12, 2019

Your guide to regional, national and freephone business numbers

No items found.
Phone answering service
No items found.
Digital collage with a modern office building in the background, a woman riding a bicycle on an orange path, and a man and woman walking and talking while holding coffee and documents, against a vibrant pink, orange, and blue gradient sky with clouds.
Product guide
Jan 8, 2019

What makes Moneypenny different? 10 reasons businesses trust us

Customer Service
Phone answering service
Outsourced live chat
No items found.
Three neon chat bubbles in varying sizes with gradient colors of blue, pink, and orange on a dark background.
Product guide
Dec 13, 2018

Taking chats guide

Portal
Outsourced live chat
No items found.
A 3D translucent location pin with purple and blue gradient colors, hovering above concentric circular rings on a dark background.
Product guide
Dec 12, 2018

Using GPS in the Moneypenny app

No items found.
App
Phone answering service
No items found.
Laptop screen showing a digital receptionist greeting setup interface with options to record and listen.
Product guide
Dec 7, 2018

Record your own business greeting

Pocket Phone System
Portal
App
Business telephone numbers
Phone answering service
Outsourced live chat
No items found.
A glowing rotary phone dial with numbers 1 to 0 arranged in a circle, displaying colorful neon-like light effects on a dark background.
Product guide
Oct 30, 2018

A guide to business numbers

Pocket Phone System
Business telephone numbers
Phone answering service
No items found.

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