Product Guides

Explore expert insights, research and practical ideas to help you deliver better customer conversations.

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Tag Text
Dual monitors on desk showing analytics dashboard and colorful objects, with a small green plant in a metal pot.
Product guide
Oct 27, 2018

An overview of the Live Chat admin portal

Portal
Outsourced live chat
No items found.
Product guide
Sep 17, 2018

Starting a chat from a link on a webpage

No items found.
Outsourced live chat
No items found.
Hand holding smartphone showing app screen with call options, table and coffee cup in background.
Product guide
Sep 13, 2018

Using the Pocket Phone System app

Pocket Phone System
App
Business telephone numbers
No items found.
Moneypenny logo featuring a white stylized bird to the left of the brand name on an orange to pink gradient background.
Product guide
Jul 31, 2018

Get to know the Moneypenny portal

Portal
Phone answering service
No items found.
Three smiling customer support agents wearing headsets, shown in circular frames on an orange to pink gradient background.
Product guide
Jun 16, 2018

Informing your team about our service

Staff Wellbeing
Phone answering service
No items found.
A tailor's mannequin with colorful chat bubbles pinned on it, with two hands: one holding a pin and the other holding scissors, against a pink and purple gradient background.
Product guide
May 27, 2018

How to customise your Live Chat widget

Portal
Outsourced live chat
No items found.
A woman sitting cross-legged on a large, colorful chat bubble icon, using a laptop against a dark background.
Product guide
Apr 15, 2018

How do I set up Live Chat software?

Portal
Outsourced live chat
No items found.
Hand holding a smartphone displaying a colorful keypad with user icon at the top, connected to four icons representing a star, a clock, a chat bubble, and gears.
Product guide
Feb 17, 2018

Setting up your Digital Receptionist

Pocket Phone System
Portal
Business telephone numbers
No items found.
Three translucent arrows pointing right in blue, pink, and orange colors on a dark background.
Product guide
Jan 10, 2018

Setting up your Recipients

Pocket Phone System
Portal
Business telephone numbers
Phone answering service
Outsourced live chat
No items found.
Person typing on a laptop displaying an email inbox with an open reply window on a wooden table.
Product guide
Nov 12, 2017

Creating a link that takes your client straight to your chat widget

Technology
Outsourced live chat
No items found.
A large blue hand holds a clock with Roman numerals showing 12:00, a small man in a suit leans on the clock hands, and a red and purple ladder leans against the wrist.
Product guide
Sep 22, 2017

Dealing with out-of-hours calls

Pocket Phone System
Portal
Business telephone numbers
Phone answering service
Outsourced live chat
No items found.
Person with dark nail polish dialing a number on a black office telephone keypad.
Product guide
Jun 23, 2017

Diverting analogue phone lines to Moneypenny

Technology
Phone answering service
No items found.
Product guide
May 11, 2017

Diverting ISDN phone lines to Moneypenny

Technology
Phone answering service
No items found.

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