Secure payments taken over the phone for you
Let us take payments directly from your callers, from deposits and invoices to gift vouchers. Our expert Moneypenny PAs handle transactions instantly and securely, so your customers never face delays and your team is free to focus on their work.
Common payment taking use cases
Invoices
Collect income for anything chargeable, from maintenance bills to professional service fees, to reduce payment chasing.
Deposits
Secure more business in the moment for beauty treatments, restaurant bookings, venues, entertainers and more.
Gift vouchers
Boost gift voucher uptake with the ability for callers to secure their request over the phone in real time.
Down payments
Be ready to capture reservation fees (new-build homes or rental properties etc.) whenever it's convenient for callers.
Card guarantees
Have card details confirmed and held securely to protect your business against late cancellations or no-shows.
Donations
Collect donations seamlessly and securely, helping maximise every fundraising opportunity.
Moneypenny PAs will answer your inbound calls
With all your company information at our PAs fingertips, we have natural free-flowing conversations with your callers and identify the ones where payment is required.
During calls
By using your virtual terminal link, we access your preferred system and securely take payments on your behalf, ensuring a smooth customer experience.
Secure payments taken from callers
You have a record of every payment taken within your system, along with a confirmation message from us, so your team has everything they need in real time.
Payment Taking Service FAQs
Your Moneypenny PA can take payments securely over the phone using a virtual terminal link. This enables us to access your preferred payment system and process transactions on your behalf, ensuring a smooth and professional experience for your customers.
No. Moneypenny PAs are not authorised to accept Terms & Conditions on your or your customers’ behalf. However, we can discuss ways to send your Terms & Conditions to customers after the call if required.
A virtual terminal link allows for card-not-present transactions, such as payments taken over the phone when the customer is not physically present to insert or tap their card. This system enables us to process card payments securely while helping your business remain PCI DSS compliant.
We need to use a virtual terminal to ensure we remain PCI compliant. We are not permitted to impersonate a customer or enter their card details into a customer-facing link.
All Moneypenny PAs complete dedicated PCI Compliance training. This ensures they are fully equipped to take payments securely and in line with regulatory requirements.
By allowing Moneypenny PAs to take payments on your behalf, your customers enjoy a seamless experience without unnecessary delays. Meanwhile, your team remains free to focus on core business activities without disruption.
As standard, our Telephone Answering Service operates from 8.30am to 6.00pm. For extended coverage, we offer evening, weekend, and 24/7 solutions that enable us to take payments on your behalf at any time of day.
Moneypenny PAs handle a wide variety of payment types on behalf of our clients. These commonly include purchasing gift vouchers, paying invoices, taking deposits for booked appointments, or confirming bank details to enable a customer to make a direct payment.
This is completely up to you - you control the divert facility on your telephone line via your phone's keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.
For Telephone Answering Service schemes of 150 minutes or fewer, a minimum contract length of three months applies. After this period, we require one month’s notice to close your account (effective from the date of your next invoice). For larger schemes, we require either a six or twelve-month commitment (depending on the volume of inclusive minutes) with three months' notice to terminate the service.