The way leading automotive businesses are delivering their customer experience
Hundreds of automotive professionals use us because we have a proven track record of delivering consistently outstanding service and helping secure every enquiry with our cost-effective answering solutions.
Telephone Answering
Ready and waiting to answer your calls is your dedicated Moneypenny Receptionist, supported by AI. Based within our specialist automotive team, they know the industry inside out and understand the value in every call. Briefed by you, they'll answer calls exactly as if based in your business, book services and test drives on your behalf, drop qualified leads into your CRM system and more - impressing your customers with every interaction.
Maximise every opportunity
Capture every lead by always being available
Stay flexible and agile
Operate a seamless and efficient business whilst keeping overheads to an absolute minimum
Look more professional
Smarten up your front of house and ensure outstanding service delivery
Live Chat
Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.
Get ahead of competitors
58% of chats resulting in a new enquiry
Win new customers faster
Proven to generate 6x more engagement with website visitors
Satisfy your audience
Customers are increasingly expecting chat to be available on your website
AI Receptionist
Where real people roll out the red carpet, our AI Receptionist is the ideal solution for more routine calls that don't always require the human touch. Perfect for fulfilling tasks like Lead Qualification, service or test drive scheduling, FAQ Handling, Call Routing, Data Collection and Dispatching, instantly and accurately. With optional escalation to your people or ours built in, our AI Receptionist combines efficiency with exceptional value.
Manage high call volume
Triage and screen calls to identify the highest value calls fast.
24/7 zero fatigue
Handle, route and escalate callers to keep things moving outside working hours.
Instant flex and scalability
On-demand resource always available to reflect your changing business needs.
How we can support you
Lead qualification
We'll qualify every inbound lead for you to track, giving you full visibility of what's working.
Appointment booking
Appointments are scheduled on your behalf, so you can concentrate on what you do best.
Payment taking
We'll take payments over the phone for a seamless caller experience.
CRM integration
Have leads dropped directly into your CRM system without lifting a finger.
Millions of calls and chats for thousands of clients
Integrated with all your favourite software
Whether it's your CRM, diary management or payment platform, we can integrate with all the systems you already use. From native integrations to third-party tools like Zapier - or even direct links - we'll make sure everything is plugged in seamlessly, so enquiries are captured, appointments are booked, and your pipeline keeps moving.
Frequently answered questions
This isn't a problem whatsoever - we'll have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
Depending on the volume of inclusive minutes or chats you need, we have a minimum contract length of either three, six or twelve months, with one or three months' notice to close your account from the date of your next invoice.
With our secure and encrypted network, we have all the necessary technical capabilities in place to ensure your data remains safe whilst our team look after calls and chats off-site.
Yes. Our dedicated automotive team can be on hand 24/7. Our standard hours of service are 8.30am until 6.00pm, however for support outside of these hours, talk to us about our evening, weekend and 24/7 solutions. Our 24-hour service ensures that your customers will always be able to get in touch with a real person representing your business, whether it's a Sunday, 4.00am or on Christmas Day.
Tell us what your timescales are and we'll do our best to accommodate your needs. Typically, you'll be up and running within a matter of days. We've lots of experience and will work through everything with you step by step, liaising with your telecoms provider or web manager directly if you wish.
Absolutely. We offer a suite of integrations, including Microsoft Teams, Salesforce, Clio and many more. You can view our list of available integrations here.