24-hour answering service delivered by someone you know and trust
We don’t just provide brilliant people superpowered by AI technology to work exactly as if based in your business, we also answer calls as confidently and knowledgeably as you. This unique combination means we’re the only provider who can truly say we are a seamless extension of you and your team.
Get pricing for our 24/7 Answering Service and an overview of our free trial
What to expect:
- The very best people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
Amazing people with a positive approach
We give you one of our thoroughly trained after-hours answering service receptionists to answer calls and represent your business. Our receptionists sit in collaborative groups of five, so if yours is unavailable, there’s always someone that knows your business available to deliver exceptional service.
- Hand-picked to work for us
- Superpowered by our AI technology
- Selected especially for your business
How we know the call is for you
The moment a call comes through, your company information presents automatically to your after-hours receptionist here at Moneypenny. With our AI technology returning key information in real time, they talk as confidently and knowledgeably as any member of your in-house team.
We can tell if they’ve called before
If the person ringing has called before, our AI technology tells your 24/7 receptionist their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.
We’re able to have a free-flowing conversation
Not working to rigid scripts means your after-hours receptionist can use their knowledge and experience to have warm and informed conversations with your callers. That’s how we know we’ve done our job perfectly - when callers assume they’re speaking to someone in your team.
We know your team’s real-time availability
Unlike other providers who can only support a limited number of basic diaries, e.g. new enquiry line, your 24/7 receptionist has access to live availability, call transfer and messaging preferences for each of your team members. Changes can be made at any time via our app, portal, or even reading your Microsoft Teams status if available.
We carry out the necessary steps to complete the call
Need your after-hours receptionist to qualify leads, book appointments or take payments? No problem. What’s more, unlike a traditional receptionist, we’re able to transfer calls to you in-office or at home e.g. via Microsoft Teams; send messages via email or text (you choose) and even tie your marketing activity to every new enquiry.
Impressed with our 24/7 Answering Service yet? Listen to us in action:
You can hear exactly how our Moneypenny Receptionists handle different types of calls by listening to these example audio clips. They are real caller conversations with names and information anonymised for data protection purposes.
Red carpet treatment for a new opportunity
Greeting a repeat caller
Filtering out an unsolicited cold caller
The #1 provider now and always
As the original disruptor turned global brand, we still deliver the passion and warmth of a small business.
A unique culture built with heart
The original vision to empower our people with trust and purpose lives on today, and comes through in every conversation.
Seamlessly integrated with AI
Unique technology that speeds up routing, surfaces insight, and helps us maximise every conversation on your behalf.
Brilliant people you would hire yourself
Positive, capable individuals who care deeply and go further so your customers feel truly valued.
What our clients say
24/7 Answering Service FAQs
A 24/7 Answering Service (or After-Hours Answering Service) is an outsourced service provider who will answer calls on behalf of your business, outside of your normal working hours. They are highly trained to handle incoming enquiries, transfer calls to your team, or take messages when you're unavailable, providing the appearance of an in-house 24/7 receptionist without the need for dedicated staff.
AI empowers our people to deliver exceptional service on every call - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarises your calls in real time.
As a client of our 24/7 Answering Service, you're given a divert number that is unique to you. Any calls received on that line will make your business information present automatically here at Moneypenny and the call will be answered in your company name, with your preferred greeting and tone of voice.
Yes. Our receptionists are all UK-based and professionally trained to deliver exceptional service. We offer flexible coverage, including out-of-hours and 24-hour answering options, so your business never has to miss an important call.
This is up to you - you control the divert facility on your telephone line via your phone's keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.
This isn't a problem whatsoever - your Moneypenny Receptionist will have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS. This means we can connect with your team members wherever they're working.
Your call will be passed to one of their four teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny Receptionists work in small groups of five to ensure continuity of service.
Our pricing is flexible and based on your needs, such as call volumes and hours of coverage. Rather than a one-size-fits-all package, we tailor our service, so you only pay what works best for your business. Get in touch with our team to get a quote.
All of our smaller 24-hour Answering Service schemes (inclusive of 150 minutes and below) have a minimum contract length of three months. Thereafter, we require one month's notice to close your account from the date of your next invoice. For our larger schemes, we require either a six or twelve-month commitment (depending on the volume of inclusive minutes) with three months' notice to terminate your account.
Absolutely. We offer a suite of integrations, including Microsoft Teams, Salesforce, Clio and many more. You can click to view our list of integrations available.
Data security and confidentiality are central to everything we do. Moneypenny is fully GDPR-compliant, and all information is handled securely and discreetly, giving you and your callers complete peace of mind.