The way leading care organisations are delivering their resident experience
Hundreds of care organisations use us because of our wealth of knowledge and understanding of the care sector. Our 50-strong team of dedicated health & care receptionists provide seamless support when you need it most.
Telephone Answering
Ready and waiting to answer your calls, professional, knowledgeable and empathetic Moneypenny Receptionists. The frontline for hundreds of private hospitals, clinics and practices just like yours, and based within our specialist team, they know the care sectors inside out and understand the value in every call. Briefed by you, they’ll get to know how you and your team like to work, answering calls exactly as if based at your premises and impressing your patients with every interaction.
Maximise every opportunity
Capture every new patient enquiry by always being available
Stay agile
Operate a seamless, efficient business while keeping costs low
Look more professional
Enhance your call answering and ensure outstanding service delivery
Live Chat
Our one-stop Live Chat solution is designed specifically for the needs of busy care homes like yours. We combine gold standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.
Get ahead of competitors
41% of chats resulting in a new enquiry
Maximise occupancy
Proven to generate 6x more engagement with website visitors
Satisfy your audience
Customers are increasingly expecting chat to be available on your website
AI Receptionist
Where real people roll out the red carpet, our AI Receptionist is the ideal solution for more routine calls that don't always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing, Data Collection and Dispatching, instantly and accurately. With optional escalation to your people or ours built in, our AI Receptionist combines efficiency with exceptional value.
Manage high call volume
Triage and screen calls to identify the highest value calls fast.
24/7 zero fatigue
Handle, route and escalate callers to keep things moving outside working hours.
Instant flex and scalability
On-demand resource always available to reflect your changing business needs.
How we can support you
Appointment booking
Keep care running smoothly with appointments booked directly into your diary.
Deposit taking
Secure payments at the point of booking, helping reduce no-shows and protect your revenue.
24/7
Be there for those who need you most with round-the-clock support, day and night.
Full visibility
Stay in control with the Moneypenny app, giving you instant access to messages, call details and updates at a glance.
Millions of calls and chats for thousands of clients.
Integrated with all your favourite care software
Whether it's your CRM, diary management or payment platform, we can integrate with all the systems you already use. From native integrations to third-party tools like Zapier - or even direct links - we'll make sure everything is plugged in seamlessly, so enquiries are captured, appointments are booked, and your pipeline keeps moving.
Frequently answered questions
This isn't a problem whatsoever - we'll have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
All our smaller Telephone Answering and Live Chat schemes (inclusive of 150 minutes or chats and below) have a minimum contract length of three months. Thereafter, we require one month's notice to close your account from the date of your next invoice. For our larger schemes, we require either a six or twelve-month commitment (depending on the volume of inclusive minutes or chats) with three months' notice to terminate your account.
With our secure and encrypted network, we have all the necessary technical capabilities in place to ensure your data remains safe whilst our team look after calls and chats off-site.
Yes. Our dedicated healthcare team can be on hand 24/7. Our standard hours of service are 8.30am until 6.00pm, however for support outside of these hours, talk to us about our evening, weekend and 24/7 solutions. Our 24-hour service ensures that your customers will always be able to get in touch with a real person representing your business, whether it's a Sunday, 4.00am or on Christmas Day.
Tell us what your timescales are and we'll do our best to accommodate your needs. Typically, you'll be up and running within a matter of days. We've lots of experience and will work through everything with you step by step, liaising with your telecoms provider or web manager directly if you wish.
Absolutely. We offer a suite of integrations, including Microsoft Teams, Salesforce, Clio and many more. You can view our list of available integrations here.