See how Llanerch Vineyard Hotel uses a perfect blend of AI and our real people
Telephone Answering
Ready and waiting to answer your calls are your expert Moneypenny Receptionists, superpowered by AI. The front line for thousands of businesses just like yours, they understand the value in every call. Briefed by you on your business, they get to know how you and your team like to work, answering calls exactly as if based in your hotel and impressing your guests with every interaction.
Maximise every opportunity
Capture every booking by always being available
Stay flexible and agile
Operate a seamless and efficient business whilst keeping overheads to an absolute minimum
Look more professional
Smarten up your front of house and ensure outstanding service delivery
Live Chat
Our one-stop Live Chat solution is designed specifically for the needs of busy hospitality businesses like yours. We combine gold standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.
Get ahead of competitors
41% of chats resulting in a new enquiry
Win more new customers
Proven to generate 6x more engagement with website visitors
Satisfy your audience
Customers are increasingly expecting chat to be available on your website
Automate the everyday with our AI Receptionist
Where real people roll out the red carpet, our AI Receptionist is the ideal solution for more routine calls that don't always require the human touch. This includes fulfilling tasks like Room Reservations, Restaurant Scheduling, FAQ Handling and Data Collection, instantly and accurately. With optional escalation to your people or ours built in, our AI Receptionist combines efficiency with exceptional value.
Manage high call volume
Triage and screen calls to identify the highest value booking calls fast.
24/7 zero fatigue
Handle, route and escalate callers to keep things moving 24/7, 365.
Instant flex and scalability
On-demand resource always available to reflect seasonal demand or busy check-in times.
Sending calls to us
Divert your business calls (whether that's all calls or just when your front desk is busy dealing with guests) to a number we provide free of charge.
Handling your calls
Identify your most common call types during your discovery session and decide which ones you'd like answered by your Moneypenny Receptionists and which ones you'd like to send to your AI Receptionist.
- Room Reservations
- Restaurant Scheduling
- FAQ Handling
- Data Collection
Answering queries
Briefed by you and using a KnowledgeBase with key information (from your webpages, FAQs, etc.) your Moneypenny Receptionists and AI Receptionist have everything they need to allow them to answer calls as confidently as your in-house team.
Completing the call
Need us to place room bookings or take restaurant reservations? No problem. We'll also send messages via email or text (you choose) and even tie your marketing activity to every new booking.
Post-call reporting
All calls, whether they're handled by Moneypenny Receptionists or our AI Receptionist, are stored in your online portal so you have access to a real-time updated log of calls and messages from the past three months.
Common use cases
Managing new bookings
Capture new room or restaurant reservation requests effortlessly, first time, so you never miss that opportunity.
High volume seasonal demand
Handle spikes in demand seamlessly alongside common guest queries, leaving your team to focus on in-person service.
Permanent overflow support
Remove the stress of finding last-minute reception cover and keep service levels high, even when staff are unavailable or short-handed.
Out-of-hours cover
Replace outdated voicemail with a more effective way to handle new bookings, answer guest queries and capture messages outside traditional working hours.
FAQ handling
Answer routine queries (check-in times, amenities, etc.) in seconds without your own team having to step in.
Integrated with all your favourite hospitality software
Whether it's your CRM, diary management or payment platform, we can integrate with all the systems you already use. From native integrations to third-party tools like Zapier - or even direct links - we'll make sure everything is plugged in seamlessly, so enquiries are captured, appointments are booked, and your pipeline keeps moving.
Frequently answered questions
This is completely up to you - you control the divert facility on your telephone line via your phone's keypad. You can choose to send all calls to us or just the ones your front desk are unable to answer.
We can handle all types of calls for hospitality clients, from room bookings and restaurant reservations to guest queries (e.g. do you allow pets? Do you have parking available?). We map all of this out in your discovery session to create the best solution for your business.
We'll discuss all of your call types on your discovery call and decide which ones can be easily dealt with by our AI Receptionist and which would be best to go to Moneypenny Receptionists. Most of our hospitality clients use real people for high-value calls such as room bookings, and our AI Receptionist for more routine queries like FAQ handling.
AI superpowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker, which accurately summarises your calls in real time.
All of our smaller Telephone Answering Service schemes (inclusive of 150 minutes and below) have a minimum contract length of three months. Thereafter, we require one month's notice to close your account from the date of your next invoice. For our larger schemes, we require either a six or twelve-month commitment (depending on the volume of inclusive minutes) with three months' notice to terminate your account.
100%. You choose its voice, how it greets callers and what it says by providing key information to populate the KnowledgeBase it will refer to. This is all done during the onboarding process with your Solutions Architect.
There's no need to change a thing. Keep your number on your website and socials - we'll simply provide you with a number to divert your calls free of charge.
Absolutely; our patent-pending AI Receptionist has been built with the ability to clone your own voice. Alternatively, you can choose from our own selection of human-sounding agents that match your company's general tone of voice: friendly, formal, upbeat, calm - whatever you feel works.
Our pricing is built around what you need, so the best next step is to talk to us. Our AI Receptionist is an incredibly cost‑efficient way to handle routine calls, often up to 65% less versus traditional people-first answering.