Franchise Answering Services
Tailored services for the franchise sector
Hundreds of franchise brands use us because we have a proven track record of securing every lead and delivering consistently outstanding service with our cost-effective answering solutions.
Telephone Answering
Receptionists to manage inbound calls to your head office and franchisees
Bespoke Customer Teams
A dedicated team to deliver seamless customer experiences on your behalf
AI Voice Agent
Fully automated answering with optional escalation to real people
Proud to support exceptional businesses, including some of the UK’s leading franchise networks
Client spotlight
Nick Neill, Managing Director at EweMove Sales and Lettings, shares how Moneypenny’s support is critical to the franchise’s operation - including their head office and individual franchisees - and ensures exceptional service delivery around the clock.
Solve your biggest business challenges
Reduce your operating costs
Move fixed costs to variable costs with our flexible contracting options
Scale instantly based on demand
Our support expands or contracts in real-time to match the needs of your franchise
Improve the customer journey
We ensure all of your customer touchpoints are prompt, impressive and seamless
Free up internal resources
Give management back their time and repurpose staff to focus on more productive, business-critical duties
Gain an immediate business continuity plan
Meet agreed SLAs and gain peace of mind your franchise is protected against the unexpected
Telephone Answering
Ideal for your head office or individual franchises, Telephone Answering provides you with experienced Moneypenny Receptionists, superpowered by AI, on hand 24/7, to look after some or all of your inbound calls to ensure no opportunity is ever missed. Briefed by you on your business, your Moneypenny team have plenty of experience working with franchises just like yours and understand the value in every call.
Maximise every
opportunity
Capture every customer by always being available
Stay
agile
Operate a seamless and efficient business whilst keeping overheads to an absolute minimum
Look more
professional
Deliver a fantastic first impression to ensure outstanding service delivery
Integrated with
Managed Live Chat
Tailor your perfect Live Chat experience with the help of our gold standard software and amazing people. Choose to have your in-house team answer chats themselves, with any overflowing to Moneypenny at busy times and out of hours; or as a fully outsourced service managed by us on your behalf. With our real people on hand to make your web visitors feel as valued as your callers, you’ll gain access to revolutionary conversational technology to capture the 42% of chats that result in a new enquiry.
Capture more leads
Get browsers to the right place, faster
Deliver better service, 24/7
Proven to generate 6x more engagement with website visitors
Improve team efficiency
Free up your team to deal with more complex leads
Bespoke Customer Teams
Create the ultimate service experience for your customers with the help of your very own engagement team based at Moneypenny. We give you individuals dedicated to your entire franchise network, on hand to manage some or all of your communication channels 24/7. Benefit from the very latest in integrations, combined with exceptional people, hand-picked for the heart and warmth they’ll put into every conversation on your behalf.
Optimise your communications
With multi-layered support across phone, email, live chat, social media and more
Gain one reliable
team
We’ll match you with individuals who we know will complement your franchise network
Impress
customers
Ensure consistently high service levels - day or night
AI Voice Agent
Where real people roll out the red carpet, our AI Agent is the ideal solution for more routine calls that don't always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing and Data Collection, instantly and accurately. With optional escalation to your people or ours built in, our AI Agent combines efficiency with exceptional value.
Get your quote from the UK’s #1 provider today
- The very best people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
The role of AI across our business
Increasingly, our AI Voice Agent is taking care of simple, routine calls: freeing our people to focus on the more complex ones. What’s more, behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering every response, surfacing key information instantly and drafting message summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this dynamic blend of agentic automation and real people delivers exceptional customer experiences on your behalf.
AI Voice Agent
Handles routine calls quickly, freeing people for complex queries
KnowledgeBase
Surfaces relevant client information instantly for faster, smarter responses
MessageMaker
Auto-drafts message summaries in real time, ready for review
Real People + AI
Deliver seamless, brand-right customer experiences
at scale
Receive calls from us seamlessly into Microsoft Teams
Our unique integration means we’ll be able to read your real-time status information and transfer calls through to you and your colleagues via the platform itself.
Caller rings to speak to a member of your team
We answer
We read your Teams status to see if you're available
The call is seamlessly transferred
Benefit from the very latest technology
RITA, our customer management system, is built on top of different communications tech platforms dependent on the channel needs of our customers: be that calls, chats or social media. Our in-house tech team will work with you to integrate with your own systems.
World-class capabilities
The latest customer contact innovations for you to enjoy without any investment
Unique call management software
All developed in-house to block cold callers and recognise VIP & repeat customers
Diary integration
Link leading platforms with ours so we have access to real-time team availability
Online portal
Audit a goldmine of management information to help improve your customer journey
CRM integration
Access to leading CRM platforms to manage enquiries and existing customers
Integrated with all your software favourites
Whether it’s your CRM, diary management or payment platform, we can integrate with all the systems you already use. From native integrations to third-party tools like Zapier – or even direct links – we’ll make sure everything is plugged in seamlessly, so leads are captured, appointments are booked, and your pipeline keeps moving.
About us
Celebrating 25 years of excellence - most people in the UK have spoken to Moneypenny. Few realise it.
1000
members of our team voted us a Great Place to Work
20 m
calls & chats looked after on behalf of sole traders to global enterprises
No. 1
the world's leading & most trusted outsourced communications partner
AI
applications built by us to superpower conversations
Collaborating with
FAQs
How will Moneypenny deal with members of our team if they're working remotely?
This isn't a problem whatsoever - we'll have a diary with all your colleagues' names and numbers to hand and will transfer calls to landlines or mobiles, or send messages immediately via email or SMS.
All of my franchisees have their own regional numbers. Is the divert process complicated?
What kind of reporting can I expect?
Can our call and chat handling instructions be tailored for each individual franchise location or region?
Does Moneypenny provide a 24-hour service?
Can I integrate your service with other systems I use?
This isn't a problem whatsoever - we'll have a diary with all your colleagues' names and numbers to hand and will transfer calls to landlines or mobiles, or send messages immediately via email or SMS.
Request a tailored quote for your franchise network today
We love to talk, so call us on 0333 009 8328 or email [email protected] and let’s get to work providing you with a complete solution based on your exact requirements.