The way leading franchise businesses are delivering their client experience
Hundreds of franchise professionals use us because we have a proven track record of delivering consistently outstanding service and helping secure every enquiry with our cost-effective answering solutions.
Telephone Answering
Ideal for your head office or individual franchises, Telephone Answering provides you with experienced Moneypenny Receptionists, superpowered by AI, on hand 24/7, to look after some or all of your inbound calls to ensure no opportunity is ever missed. Briefed by you on your business, your Moneypenny team have plenty of experience working with franchises just like yours and understand the value in every call.
Maximise every opportunity
Capture every lead by always being available
Stay flexible and agile
Operate a seamless, efficient business while keeping costs low
Look more professional
Enhance your call answering and ensure outstanding service delivery
Live Chat
Tailor your perfect Live Chat experience with the help of our gold standard software and amazing people. Choose to have your in-house team answer chats themselves, with any overflowing to Moneypenny at busy times and out of hours; or as a fully outsourced service managed by us on your behalf. With our real people on hand to make your web visitors feel as valued as your callers, you’ll gain access to revolutionary conversational technology to capture the 42% of chats that result in a new enquiry.
Capture more leads
Get browsers to the right place, faster
Win more new patients
Proven to generate 6x more engagement with website visitors
Satisfy your audience
Customers are increasingly expecting chat to be available on your website
Bespoke Customer Teams
Create the ultimate service experience for your customers with the help of your very own engagement team based at Moneypenny. We give you individuals dedicated to your business, on hand to manage some or all of your communication channels 24/7. Benefit from the very latest in integrations, combined with exceptional people, hand-picked for the heart and warmth they’ll put into every conversation on your behalf.
Optimise your communications
With multi-layered support across phone, email, live chat, social media and more
Gain one reliable team
We’ll match you with individuals who we know will complement your business
Impress customers
Ensure consistently high service levels - day or night
AI Receptionist
Where real people roll out the red carpet, our AI Receptionist is the ideal solution for more routine calls that don't always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing, Data Collection and Dispatching, instantly and accurately. With optional escalation to your people or ours built in, our Al Receptionist combines efficiency with exceptional value.
Manage high call volume
Triage and screen calls to identify the highest value calls fast.
24/7 zero fatigue
Handle, route and escalate callers to keep things moving outside working hours.
Instant flex and scalability
On-demand resource always available to reflect your changing business needs.
How we can support you
Lead qualification
We'll qualify every inbound lead for you to track, giving you full visibility of what's working.
Appointment booking
Appointments are scheduled on your behalf, so you can concentrate on what you do best.
Payment taking
We'll take payments over the phone for a seamless caller experience.
CRM integration
Have leads dropped directly into your CRM system without lifting a finger.
Millions of calls and chats for thousands of clients
Integrated with all your favourite software
Whether it's your CRM, diary management or payment platform, we can integrate with all the systems you already use. From native integrations to third-party tools like Zapier - or even direct links - we'll make sure everything is plugged in seamlessly, so enquiries are captured, appointments are booked, and your pipeline keeps moving.
Frequently asked questions
This isn't a problem whatsoever - we'll have a diary with all your colleagues' names and numbers to hand and will transfer calls to landlines or mobiles, or send messages immediately via email or SMS.
Not at all. In fact, we've made forwarding your calls so easy that you can set up your divert within seconds - even for multiple numbers. This is also where you control what calls are diverted to Moneypenny - whether that's all or just overflow.
Our Moneypenny portal allows you to view your calls and chats by the hour, day, enquiry type and location of individual franchisees. All of this information is exportable into a variety of formats so you'll always have access to a full audit trail of calls and messages to help manage comms across your franchise.
Absolutely. We'll work with each franchise closely to get to know how they like to work and how they'd like enquiries answered to ensure continuity of service.
Yes. We can be on hand 24/7. Our standard hours of service are 8.30am until 6.00pm, however for support outside of these hours, talk to us about our evening, weekend and 24/7 solutions. Our 24-hour service ensures that your clients will always be able to get in touch with a real person representing your business, whether it's a Sunday, 4.00am or on Christmas Day.
Absolutely. We offer a suite of integrations, including Microsoft Teams, Salesforce, Clio and many more. You can click to view our list of integrations available.