There's a reason our AI sounds human.

There are five core tasks our AI Receptionist can do in its sleep on your behalf: Lead Qualification, Appointment Scheduling, Call Routing, FAQ Handling and Data Collection. However, the possibilities are endless. If a particular call type is taking up your team's time and you wish there was a way to automate them, talk to us. That's the beauty of our AI Receptionist being our own technology - we can tailor call flows to suit your unique requirements.

100%. You choose its voice, how it greets callers and what it says by providing key information to populate the KnowledgeBase it will refer to. This is all done during onboarding with your Solutions Architect.

There's no need to change a thing. Keep your number on your website, socials - we'll simply provide you with a number to divert your calls to at the point of live.

Absolutely; our patent-pending AI Receptionist has been built with the ability to clone your own voice. Alternatively, you can choose from our own selection of human-sounding agents that match your company's general tone of voice: friendly, formal, upbeat, calm - whatever you feel works.

AI is powerful, but it isn't perfect. On the rare occasion our AI Receptionist doesn't know how to respond, or senses caller frustration through tone or context, it won't try to guess or begin repeating itself. Instead, it will hand over to a real person seamlessly: either a Moneypenny Receptionist, available 24/7, or a member of your own team.

Our AI Receptionist is built with strict guardrails. You choose its voice and provide the information it can use, and we create call flows based on your common queries. It never guesses or 'hallucinates' responses. If a caller asks something outside its brief, it simply and politely hands the call to a real person: either your team or a Moneypenny Receptionist.

We know you'll want full visibility, which is why you will receive call summaries by email, text, or both in real time. Calls are also stored in your caller analytics, allowing you to work with your Solutions Architect on optimising our AI Receptionist performance.

Yes, our patent-pending AI Receptionist is fully encrypted, GDPR-compliant, and built with privacy in mind. All conversations are securely stored, with access controls, audit logs, and data handling processes in place. We take compliance seriously - whether it's GDPR, CCPA, or industry-specific regulations, we're covered.

Our pricing is built around what you need, so the best next step is to talk to us. Our AI Receptionist is an incredibly cost‑efficient way to handle routine calls, often up to 65% less than traditional people-first answering.

We'll have you live in days, not weeks. Your Solutions Architect will work with you closely and guide you through a simple set-up process, agreeing call flows and collecting key information for your KnowledgeBase. From here, we test everything and go live. Most clients are up and running within a few days and changes can be made at any time.