Social Media Management

Extraordinary people managing your social channels

Ideal for enterprise businesses managing complex social media operations at scale; we hand-pick five, ten, even as many as thirty customer service agents to represent you 24/7. Briefed by you, we'll post, respond and engage with your followers in a voice they know and trust.

Smiling woman with headset surrounded by icons of social media and marketing platforms.

Your voice. Our people.
A smarter way to do social at scale.

Social media moves fast - and so do we. From managing your posts and messages to responding to reviews 24/7, we offer a seamless online presence that feels as natural as your own team. Our approach is thoughtful, responsive delivered by customer service agents, who are always in tune with your audience. It’s why so many leading brands across a diverse range of sectors - who never planned to outsource - now wouldn’t do it any other way.

Dedicated team of agents who understand your socials

Complete alignment with your brand and tone of voice

Engagement and enquiries handled seamlessly

Ensuring timely responses, 24/7

Let's scope out your vision together

Next steps:
  • The very best people & technology​
  • Thousands of businesses on board​
  • Unmatched sector expertise​
  • Award-winning culture​
100% UK-based. Trusted by 10,000s of businesses.
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Here to help you every step of the way​

We create a solution that works for your business within a timeframe your whole team is comfortable with. ​

Understand your requirements

We have a chemistry session, either over the phone, by us visiting you (and meeting your team) or by you coming to Moneypenny, so you can get a true feel for who we are as a business.​

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Scope out your ideal journey​​

Together, based on your social strategy, budget and timings, we work up the ideal solution. If you're here with us, sit with one of our Moneypenny Agents and watch them in action.​​

Two colleagues smiling and working on a laptop, with three customer service avatars in circles below.

Assemble your brand-new team​​​

Based on everything we know already, we cherry-pick people from our existing agent population. They follow your preferred training plan to understand your tone of voice, brand values and SLAs.​​​​

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​Begin testing​​

We undertake technical & system testing, as well as internal role-play, to ensure we’re all confident before going live. Your Key Account Manager agrees a reporting and review schedule to meet your needs. ​​

Smiling woman named Sophie, Key Account Manager, connected by lines to three colleagues wearing headsets.

Move forward together​​​​

We’re in constant contact, making sure everything is being handled as planned. Thereafter, ongoing monitoring, quality assurance and account catch-ups kick in.​​

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Let's get talking

Schedule a call with Samantha Jones, our Commercial Director for Bespoke Customer Teams, and start your outsourcing journey together.



Alternatively, give us a call on 0333 202 1005.​

100% UK-based. Trusted by 10,000s of businesses.
No. of Employees:
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.