Answering Service

Real people & AI superpowering your conversations

As the world’s customer conversation experts, our unique blend of brilliant people and AI technology helps businesses like yours with the challenge of being there for customers, 24/7.​

Real people & AI superpowering your conversations

How can we help?

Phone Answering

Real people answering your calls exactly as if based in your business

Key Features

  • Your own Moneypenny Receptionist briefed by you
  • Tailored call answering instructions
  • Appointments scheduled into your calendar

AI Voice Agent

Ultra realistic with the option to escalate to real people built in

Key Features

  • Emotionally intelligent with smooth human-like flow
  • Industry-leading response speed
  • Follows pre-agreed call flows to complete tasks

Trusted by

Start your journey with the
world’s #1 provider

  • Amazing people & AI technology
  • Thousands of businesses on board
  • Unmatched sector expertise
  • Award-winning culture

Experience the benefits of our Phone Answering Service immediately

PA

Capture every new lead

Never miss a customer call again, with our expert receptionists at your side, you can be sure that we will capture every new opportunity.

PA

Impress your customers

Our professional receptionists are trained and ready to follow your custom call scripts, enabling them to deliver the kind of answering service your customers expect.

PA

Get on with what you do best

Focus on the tasks only you can do, by leaving your calls to our professional and friendly receptionists.

Find out more about our Phone Answering Service

Find the right answering plan for your business

Essential plans

America's best receptionists answering your calls 24/7:

  • tick icon Call transfer & message taking
    info-icon
  • tick icon Scripted responses
    info-icon
  • tick icon Unlimited caller information collected
    info-icon
  • tick icon Unlimited employee contacts
    info-icon
  • tick icon Toll-free or local number
    info-icon
  • tick icon Bilingual receptionists
    info-icon

From $145/mo

Plans & pricing

Personalized plans

Everything our Essential plans include, with even more amazing features:

  • tick icon CRM integration
    info-icon
  • tick icon Appointment scheduling
    info-icon
  • tick icon Order processing
    info-icon
  • tick icon Custom form population
    info-icon
  • tick icon Call dispatching
    info-icon
  • tick icon On-call management
    info-icon

From $189/mo

Plans & pricing
See our AI answering pricing

Plans & pricing

Essential plans
Personalized plans

CRM integration

We drop leads directly into your CRM, so everything’s in one place.

Appointment scheduling

We schedule appointments directly into your calendar on your behalf.

Order processing

We process your orders and take payments from your customers.

Custom form population

Provide us with a link to an existing form and we’ll complete it when instructed.

Call dispatching

Typically used in urgent or emergency scenarios, we take the necessary information and call you at set intervals until successful.

On-call management

We setup a daily/weekly contact list based on which team member is on-call that day, to define where calls are directed.

America’s best receptionists​

Our warm and professional receptionists act as a seamless extension of your team.​

Warm call transfer

We announce the caller on transfer as standard, with the option to choose blind transfer if you prefer.

Bilingual answering​

Your callers will experience exceptional service, whether they speak English or Spanish.​

Customized responses

Give us scripted responses to work from, so calls are answered the way you want.

24/7 service

We’re on hand some or all of the time, day and night, 365 days a year.

Unlimited caller information

There is no limit to the amount of information our receptionists can take from your callers.

Unlimited employee contacts

Add as many employees and call types to your account as you need for us to reference.

Message taking

We will send messages to you instantly by email, text or both (you choose).

Online dashboard management

Manage your service, view calls and messages, and more in your portal dashboard.

Free forwarding number

We provide a toll-free or local number for you to forward your existing business number to.

Caller recognition

Our system will instantly recognize repeat callers so we know to handle them differently.

Lead qualification

We shorten your conversion window by calling and qualifying every lead for your team to close with confidence.

Mobile app

Ideal for working on the go, check messages, make real-time changes and so much more.

Proactive account management

Our support team are here to help you with all aspects of your service.

No long contract

We only require one month’s notice to terminate your service.

View all our answering service features

Where great conversations happen

The #1 provider now and always

As the original disruptor turned global brand, we still deliver the passion and warmth of a small business.

Slide Image

A unique culture built with heart

The original vision to empower our people with trust and purpose lives on today, and comes through in every conversation.

Slide Image

Seamlessly integrated with AI

Unique technology that speeds up routing, surfaces insight, and helps us maximize every conversation on your behalf.

Slide Image

Brilliant people you would hire yourself

Postive, capable individuals who care deeply and go the extra mile.

Slide Image

Real clients. Real reviews.

The role of AI across our business

Increasingly, our AI Voice Agent is taking care of simple, routine calls: freeing our people to focus on the more complex ones. What’s more, behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering every response, surfacing key information instantly and drafting message summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this dynamic blend of agentic automation and real people delivers exceptional customer experiences on your behalf.

AI Voice Agent

Handles routine calls quickly, freeing people for complex questions

KnowledgeBase

Surfaces relevant client information instantly for faster, smarter responses

MessageMaker

Auto-drafts message summaries in real time, ready for review

Real People + AI

Deliver seamless, brand-right customer experiences at scale

We have 24/7 answering service experience across multiple industries

Our 24/7 answering service team is trained to understand the needs of multiple sectors. We offer appointment scheduling, call dispatching, order processing and more as part of our tailored solutions.

Home Services

Find out more

Real Estate

Find out more

Franchise

Find out more

Answering Service FAQs

  • What is an answering service?

    An answering service provides your business with people to directly answer calls on your behalf. For example, at Moneypenny, our team of real receptionists are highly trained and fully briefed by you, allowing them to act as a seamless extension of your business. We also offer AI Answering, where our smart AI Voice Agent handles routine calls with the same professionalism and efficiency.

  • What are the benefits of having an answering service?

  • How does an answering service work?

  • What options do I have for how my calls are answered?

  • How much does an answering service cost?

  • When is an answering service available to support my business?

  • Can you speak with my customers in different languages?

An answering service provides your business with people to directly answer calls on your behalf. For example, at Moneypenny, our team of real receptionists are highly trained and fully briefed by you, allowing them to act as a seamless extension of your business. We also offer AI Answering, where our smart AI Voice Agent handles routine calls with the same professionalism and efficiency.