The way leading law firms are delivering their client experience
Hundreds of firms use us because we have a proven track record of delivering consistently outstanding service provision for some of the world’s most reputable brands, who wouldn’t have anyone else but Moneypenny representing them.
Telephone Answering
Ready and waiting to answer your calls are your professional Moneypenny Receptionists. The frontline for hundreds of law firms just like yours, and based within our specialist team, they know the legal sector inside out and understand the value in every call. Briefed by you, they'll get to know how you and your team like to work, answering calls exactly as if based at your firm and impressing your clients with every interaction.
Maximise every opportunity
Capture every new client enquiry by always being available
Stay flexible and agile
Operate a seamless, efficient firm while keeping costs low
Look more professional
Enhance your call answering and ensure outstanding service delivery
Live Chat
Our one-stop Live Chat solution is designed specifically for the needs of busy law firms like yours. We combine gold standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.
Get ahead of competitors
41% of chats resulting in a new client enquiry
Win more new clients
Proven to generate 6x more engagement with website visitors
Satisfy your audience
Customers are increasingly expecting chat to be available on your website
AI Receptionist
Where real people roll out the red carpet, our AI Receptionist is the ideal solution for more routine calls that don't always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing, Data Collection and Dispatching, instantly and accurately. With optional escalation to your people or ours built in, our Al Receptionist combines efficiency with exceptional value.
Manage high call volume
Triage and screen calls to identify the highest value calls fast.
24/7 zero fatigue
Handle, route and escalate callers to keep things moving outside working hours.
Instant flex and scalability
On-demand resource always available to reflect your changing business needs.
How we can support you
Lead qualification
We'll qualify every inbound lead for you to track, giving you full visibility of what's working.
Appointment booking
Appointments are scheduled on your behalf, so you can concentrate on what you do best.
Payment taking
We'll take payments over the phone for a seamless caller experience.
CRM integration
Have leads dropped directly into your CRM system without lifting a finger.
Millions of calls and chats for thousands of clients
Integrated with all your favourite software
Whether it's your CRM, diary management or payment platform, we can integrate with all the systems you already use. From native integrations to third-party tools like Zapier - or even direct links - we'll make sure everything is plugged in seamlessly, so enquiries are captured, appointments are booked, and your pipeline keeps moving.
Frequenly asked questions
This isn't a problem whatsoever - we'll have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
All our smaller Telephone Answering and Live Chat schemes (inclusive of 150 minutes or chats and below) have a minimum contract length of three months. Thereafter, we require one month's notice to close your account from the date of your next invoice. For our larger schemes, we require either a six or twelve-month commitment (depending on the volume of inclusive minutes or chats) with three months' notice to terminate your account.
With our secure and encrypted network, we have all the necessary technical capabilities in place to ensure your data remains safe whilst our team look after calls and chats off-site.
Yes, our team can be on hand 24/7. Our standard hours of service are 8.30am until 6.00pm, however for support outside of these hours, talk to us about our evening, weekend and 24/7 solutions. Our 24-hour service ensures that your customers will always be able to get in touch with a real person representing your business, whether it's a Sunday, 4.00am or on Christmas Day.
Tell us what your timescales are and we'll do our best to accommodate your needs. Typically, you'll be up and running within a matter of days. We've lots of experience and will work through everything with you step by step, liaising with your telecoms provider or web manager directly if you wish.
TelAbsolutely. We offer a suite of integrations, including Microsoft Teams, Salesforce, Clio and many more. You can view our list of available integrations here.