Small Business Answering Services
Ensure new & existing customers can contact your business
Our powerful small business solutions are designed to support you as you grow, offering flexible and cost-effective provision for your calls and live chat.
Which of our services is right for your business?
Telephone Answering
Service
Your own PA looking after calls exactly as if based in your business
Key features- Your own Moneypenny PA briefed by you
- Tailored call answering instructions
- Appointments booked into your diary
Message Taking
Service
Our team of brilliant people answering your calls and taking messages
Key features- Pre-agreed answering template
- Up to five data fields captured
- Messages taken for all calls
Managed Live Chat
Service
Gold standard people and technology to handle chats on your website
Key features- Trained agents following your scripts
- Customisable chat window to your brand
- Chats filtered and fielded to your team
Outbound Calling
Service
Our experienced agents making calls on your behalf whenever you need
Key features- Agents you know by name and trust
- Provision that flexes with demand
- End-to-end customer journey support
Capture every opportunity in the most cost-effective way possible
Your UK-based, hand-picked receptionist is on hand whenever you need
Work remotely
Have calls & messages sent to you and your team
Stand out
Look and sound more professional overnight
Always answer
Never miss a business opportunity again
Cut costs
Deliver outstanding service without hiring more staff
Be available 24/7
Trust us to represent you perfectly whenever you need
Free up time
Focus on customers and what you do best
Get your quote
If you know which service is right for you, request a callback now to get your own unique quote. Alternatively, let's discuss your needs in more detail; simply provide us with a few contact details and we'll call you right away.
Telephone Answering
Ready and waiting to answer your calls is your very own Moneypenny PA. Professional and very experienced, they understand every call to your business is precious. In the same way you'd brief a new in-house team member, tell them all about you and how you like to work. Looking after calls to your exact requirements, they'll impress customers with every interaction by either transferring them to wherever you're working, or taking a message.
Capture every opportunity
In the most cost-effective way possible
Gain more time
To get on with what you do best
Always sound professional
With flexible support that's available 24/7
Live Chat
Combining gold standard technology with real people, our one-stop Live Chat solution is designed specifically for businesses who want to ensure their website browsers feel as valued as callers. Turn your online experience into a tailored, more personable user journey today with the help of fully outsourced or overflow provision, and optional chatbot technology.
Capture more leads
Get browsers to the right place, faster
Deliver better service, 24/7
Handle and resolve queries in real-time
Improve team efficiency
Free up your team to deal with more complex leads
Small Business Phone System
The ideal solution for anyone looking for a complete call handling solution to run your small business anywhere. Our clever technology transforms your mobile into a business phone system, wherever you're working. Simply divert your business number (or choose a new one - we've thousands available) and manage where calls ring, fielding calls effortlessly between your team.
Work remotely
Redirect your existing business number and route calls between you and different team members.
Never miss a call
Control where, when and how your calls are answered with the Pocket Phone System app.
Instantly look bigger
With a professional greeting and the ability to direct callers to different departments.
Business Telephone Numbers
Look instantly bigger and more professional with a dedicated regional, national or freephone number routed to any number you choose. Never have to share your private phone number again. It's time to give your business the phone number it deserves.
Regional
0203
0161, 0121, 01908
Ideal for any business operating in the local area or those who wish to appear as though they're based elsewhere.
National
0333
Great for demonstrating growth, or for online businesses who don't want their image to be tied to one location.
Freephone
0808
The ultimate number that eliminates the cost of a call for the customer: a nice little customer service offering.
Receive calls from us seamlessly into Microsoft Teams
Our unique integration means we’ll be able to read your real-time status information and transfer calls through to you and your colleagues via the platform itself.
Caller rings to speak to a member of your team
We answer
We read your Teams status to see if you're available
The call is seamlessly transferred
The Moneypenny Difference
Our team quickly becomes a seamless extension of yours
Hand-picked people
We make a point of recruiting for attitude and matching you with individuals who complement your business, so you can be sure they'll truly reflect how you want to speak to customers.
Award-winning culture
Widespread employee loyalty means you're getting very experienced people working as trusted members of your team, permanently eliminating the need to recruit, hire and train in-house.
Personality & warmth
Be it over the phone or through technology, the smile our team bring to every interaction will enhance your service provision and make sure customers keep coming back to you.
FAQs
About us
Born in 2000, most people in the UK have spoken to Moneypenny. Few realise it.
1000
members of our team voted us a Great Place to Work
20 m
calls & chats looked after on behalf of sole traders to global enterprises
No. 1
the world's leading & most trusted outsourced communications partner
24 / 7
every customer managed seamlessly around the clock in our UK head office
Collaborating with
Get your quote today and have 7 days free
You could be briefing your Moneypenny PA today. Call 0333 009 8345.
Solutions for small & large businesses
24/7 provision available
Tech-enabled for remote working
20 years' experience