Telephone Answering
Ready and waiting to answer your calls is your very own Moneypenny PA, superpowered by AI. Professional and very experienced, they understand every call to your business is precious. In the same way you’d brief a new in-house team member, tell them all about you and how you like to work. Looking after calls to your exact requirements, they’ll impress customers with every interaction by either transferring them to wherever you’re working, or taking a message.
Capture every opportunity
In the most cost-effective way possible
Gain more time
To get on with what you do best
Always sound professional
With flexible support that's available 24/7
Live Chat
Combining gold standard technology with real people, our one-stop Live Chat solution is designed specifically for businesses who want to ensure their website browsers feel as valued as callers. Turn your online experience into a tailored, more personable user journey today with the help of fully outsourced or overflow provision, and optional chatbot technology.
Capture more leads
Get browsers to the right place, faster
Deliver better service, 24/7
Handle and resolve queries in real-time
Improve team efficiency
Free up your team to deal with more complex leads
AI Receptionist
Where real people roll out the red carpet, our AI Receptionist is the ideal solution for more routine calls that don't always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing, Data Collection and Dispatching, instantly and accurately. With optional escalation to your people or ours built in, our AI Receptionist combines efficiency with exceptional value.
Manage high call volume
Triage and screen calls to identify the highest value calls fast.
24/7 zero fatigue
Handle, route and escalate callers to keep things moving outside working hours.
Instant flex and scalability
On-demand resource always available to reflect your changing business needs.
How we can support you
Lead qualification
We'll qualify every inbound lead for you to track, giving you full visibility of what's working.
Appointment booking
Appointments are scheduled on your behalf, so you can concentrate on what you do best.
Payment taking
We'll take payments over the phone for a seamless caller experience.
CRM integration
Have leads dropped directly into your CRM system without lifting a finger.
Millions of calls and chats for thousands of clients
Integrated with all your favourite software
Whether it's your CRM, diary management or payment platform, we can integrate with all the systems you already use. From native integrations to third-party tools like Zapier - or even direct links - we'll make sure everything is plugged in seamlessly, so enquiries are captured, appointments are booked, and your pipeline keeps moving.
Small Business Answering Service FAQs
This isn't a problem whatsoever - your Moneypenny PA will have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
Absolutely - our UK-based remote working Moneypenny PAs are on hand 24 hours a day, 365 days a year to look after calls and chats all of the time, or just when you're too busy. It's entirely up to you.
All of our smaller Telephone Answering and Live Chat schemes (inclusive of 150 minutes or chats and below) have a minimum contract length of three months. Thereafter, we require one month's notice to close your account from the date of your next invoice. For our larger schemes, we require either a six or twelve-month commitment (depending on the volume of inclusive minutes or chats) with three months' notice to terminate your account.
We understand that having your calls and chats looked after by us is a big decision. This is why we offer a free trial on our Telephone Answering and Live Chat services, so you can be sure of how it will work for your business. It also means we're able to put you on the right scheme so you're only paying for the level of service you need.
Our Business Telephone Numbers are £10 per month for a regional or national number, and £15 per month for a freephone number. Our Small Business Phone System schemes start at just £20 per month. As for our Telephone Answering and Live Chat services, being completely bespoke means we'll provide you with a unique quote based on the number of calls and chats you think we'll be answering for you - just give us a call and we'll talk you through the options available.
Your callers will pay no more than standard or local rates. What's more, if you purchase an 0808 number there's no cost whatsoever for your callers from a landline or mobile. Calls to 03 business numbers are also included in most free mobile call packages.
Our Business Telephone Numbers and Small Business Phone System are both self-serve products, allowing you to manage your entire service via a dedicated portal and app. Our Telephone Answering and Live Chat services come with their own dedicated person: your Moneypenny PA. You'll also have access to an app and a secure portal which is a goldmine of information on who, when, where and why people have called you - perfect for reallocating internal resources and identifying potential growth areas.
Absolutely. We offer a suite of integrations, including Microsoft Teams, Salesforce, Clio and many more. You can view our list of available integrations here.