Dedicated Response Line | Dedicated Phone Line | Moneypenny

Dedicated Response Line

A direct line for calls answered your way

Whether it’s surging enquiries or specific campaigns, a Dedicated Response Line lets you tailor how calls are handled. Freeing your team from the phones, our experienced PAs and/or AI answers for you so nothing is missed and every opportunity is captured.

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A direct line for calls answered your way

The flexibility to handle more or extraordinary calls at any time

Reduce noise on your main phone line so your team can focus on what they do best

Ensure every call is answered professionally with the correct details captured and logged

Scale up easily during peak call periods or for specific campaigns and circumstances

Common use cases

Marketing campaigns

Capture responses from adverts, leaflets or radio instantly, ensuring no lead is missed.

Absence line

Record staff absences with details captured consistently and time freed for HR.

Product recalls

Provide a dedicated number for recall instructions, helping protect trust and reputation.

Press & media enquiries

Route journalists to a dedicated PR line, answered quickly and professionally.

Event registrations

Manage event bookings and FAQs with ease, capturing every registration in real time.

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  • The very best people & AI technology​
  • Thousands of businesses on board​
  • Unmatched sector expertise​
  • Award-winning culture​

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Dedicated Response Line FAQs

  • What is a Dedicated Response Line?

    A Dedicated Response Line is a phone line set up for a specific purpose, such as a marketing campaign or project. Our Moneypenny PAs will handle these calls exactly as you instruct, ensuring consistency and taking the pressure off your in-house team.

  • When would I use a Dedicated Response Line?

  • What happens out of hours?

  • How quickly can a Dedicated Response Line be set up?

  • Who answers the calls - humans or AI?

  • Can I integrate your service with other systems I use?

  • How much does your AI Voice Agent cost?

  • What does the reporting look like?

  • What are the benefits of using a Dedicated Response Line?

  • Am I tied into an ongoing contract?

A Dedicated Response Line is a phone line set up for a specific purpose, such as a marketing campaign or project. Our Moneypenny PAs will handle these calls exactly as you instruct, ensuring consistency and taking the pressure off your in-house team.