We don’t just provide brilliant people superpowered by AI technology to work exactly as if based in your business, we also answer calls as confidently and knowledgebly as you. This unique combintation means we’re the only provider who can truly say we are a seamless extension of you and your team.
Our thoroughly trained virtual receptionists sit in collaborative groups of five, meaning that there’s always someone that knows your business available to deliver exceptional service if your virtual receptionist is unavailable.
The moment a call comes through, your company information presents automatically to your virtual receptionist here at Moneypenny. With our AI technology returning key information in real time, they talk as confidently and knowledgeably as any member of your in-house team.
If the person ringing has called before, our AI technology tells your virtual receptionist their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.
Not working to rigid scripts means your virtual receptionist can use their knowledge and experience to have warm and informed conversations with your callers. That’s how we know we’ve done our job perfectly — when callers assume they’re speaking to someone in your team.
Unlike other providers who can only support a limited number of basic diaries, e.g. new enquiry line, your virtual receptionist has access to live availability, call transfer and messaging preferences for each of your team members. Changes can be made at any time via our app, portal, or even reading your Microsoft Teams status if available.
Need your virtual receptionist to qualify leads, book appointments or take payments? No problem. What’s more, unlike a traditional receptionist, we’re able to transfer calls to you in-office or at home e.g. via Microsoft Teams; send messages via email or text (you choose) and even tie your marketing activity to every new enquiry.
Real caller conversations with names & information anonymised for data protection purposes
What sets our Virtual Receptionist Service apart is the powerful layer of AI working behind the scenes. Proprietary AI tools like KnowledgeBase surface key information instantly, while MessageMaker drafts summaries in real time, so your virtual receptionist can focus on delivering personality and warmth.
Impressed callers
AI helps us identify returning callers for effortless continuity and support
Instant information
KnowledgeBase surfaces the right company details, right on cue
Smarter message-taking
MessageMaker drafts summaries instantly for quicker follow-up
Faster call routing
Our AI can even act like an IVR, triaging calls before we handle them
How does AI superpower my Moneypenny Virtual Receptionist?
AI empowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarises your calls in real time.
What is a Virtual Receptionist Service?
How does Moneypenny know who the call is for?
Do all my calls have to be answered by Moneypenny?
How will my Moneypenny Virtual Receptionist deal with members of my team if they're working remotely?
What happens if my Moneypenny Virtual Receptionist is on the phone when one of my calls comes in?
Am I tied into an ongoing contract?
Does Moneypenny keep a log of my past messages?
What happens out of hours?
Can I integrate your service with other systems I use?
AI empowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarises your calls in real time.
