The Profs are winning more business with call support
The Profs uses Moneypenny to answer calls 24/7, ensuring international students receive consistent service while improving lead response times and increasing sales by 70%.
We’re delivering the service we always wanted to
Richard Evans, Founder
When did you realise you needed support?
“Being available day or night is important to us. We have a number of international students who deserve the same level of service as anyone calling during office hours, so when we discovered we were missing calls out-of-hours, we knew a solution was needed. Having read great reviews online, we decided to trial Moneypenny.”
What does good customer service look like?
“Consistency is key when it comes to delivering customer service excellence; this is guaranteed with Moneypenny.”
How has Moneypenny changed your business?
“Now, anyone who calls our business reaches someone amazing, be it 2pm or 2am. We were surprised by the sheer volume that Rhea, our Moneypenny PA, handles out-of-hours – we’re busier than ever. Having her on hand allows us to deliver the service we always wanted and gives us a professional edge.”
What are the key benefits?
“The service has absolutely surpassed our expectations. The fear of missing calls is history and business is never lost. Moneypenny’s support has also allowed us to increase our lead response time, meaning we’ve seen a 70% increase in sales.”
Any advice for other businesses?
“Give Moneypenny a try. We couldn’t be happier - I only wish we’d found them sooner!”
Discover our solutions for businesses >
Moneypenny provides: 24-hour support
Busiest time of day is between: 4 – 5pm
Most support is needed on: Fridays
Get your quote from the UK’s #1 provider today
Provide us with a few details and we’ll contact you to explain how Telephone Answering will work for your business. Alternatively, call 0333 202 1005 to find out more.
What to expect:
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture