Around the clock support for L&C Mortgages
L&C Mortgages uses Moneypenny’s Telephone Answering 24/7 to extend its in-house team, streamline operations and ensure customers receive professional, consistent support 365 days a year.
"We know we're best serving our clients with Moneypenny"
James Morris, Distribution Development Manager
When did you realise you needed support?
“We needed a 24/7 outsourced service to act as an extension of our internal team. It needed to be seamless and professional and it was also important for us to choose a partner that shared our customer ethos. Looking into our options we found Moneypenny and quickly decided to take a free trial.”
How has Moneypenny changed your business?
“Now, Moneypenny ensures that our calls will be answered at any time of day even outside of our core hours, giving us call coverage 24 hours a day, 365 days a year. Their support has enabled us to streamline how we operate internally and is consistent with the great service of our in-house team. From the very start we’ve been really impressed with their professionalism, attention to detail and the way that their employees interact with us.”
What are the key benefits?
“Moneypenny has been really helpful for us – especially from a management perspective as we’ve been able to look at different campaigns against our call volume and make informed decisions. Over the years we’ve built up a fantastic relationship with Moneypenny and they’ve given us absolute confidence that we’re best serving the needs of our customers.”
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Moneypenny provides: 24-hour support
Busiest time of day is between: 4 – 5pm
Most support is needed on: Mondays
Get your quote from the UK’s #1 provider today
Provide us with a few details and we’ll contact you to explain how Telephone Answering will work for your business. Alternatively, call 0333 202 1005 to find out more.
What to expect:
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture