Taylor & Hart captures every opportunity, day or night

"With 24-hour cover, we never miss a call"

Nikolay Piriankov, CEO

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When did you realise you needed support?

“Our clientele is based across various time zones, which made answering every call a challenge. We needed a solution to ensure every call was captured, regardless of their location. We decided that Moneypenny was the ideal place to start."

What does good customer service look like?

“It’s one of the main pillars of our business. We’re proud to receive consistently good customer feedback and work hard to maintain this great standard. Since working with Moneypenny we’re now confident our clients are receiving the very best service every time.”

How has Moneypenny changed your business?

“Now, we outsource all calls 24/7 to Kerry, our Moneypenny Receptionist, and her small team. We’re thoroughly impressed with Moneypenny. The team is happy, friendly and articulate. You can actually hear them smiling on the phone, which is great for our customer service."

What are the key benefits?

“There are just so many. The return on investment that Moneypenny gives us is worth its weight in gold. To offer the same service in-house would have to contend with the added cost of staffing overheads."

Any advice for other businesses?

“Go for it. The service is so seamless and very adaptable. We would recommend Moneypenny to anyone and everyone.”

Discover our solutions for businesses >

Moneypenny provides: fully outsourced switchboard

Busiest time of day is between: 3 - 4pm

Most support is needed on: Wednesdays

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