The perfect blended solution
By combining proprietary AI with experienced people, we enable agencies like yours to handle routine enquiries instantly and at scale, while ensuring high-value conversations, such as valuations, viewings and complex queries, are managed with the expertise and reassurance they require. This balanced, practical application of AI drives meaningful impact: lower operating costs and improved productivity.
AI Receptionist
"Hi, thank you for calling Bolton & Co estate agents, you're speaking to Emily, an AI Receptionist. How can I help today?"
Caller
"Hi, I'd like to arrange a valuation for my property please."
AI Receptionist
"Of course, let me transfer you to a member of the team."
Moneypenny Receptionist
"Hi, you're through to Angela. I understand you'd like to have your house valued. I'll just need to take a few details, can I start by taking your name please?"
AI Receptionist
"Hi, thank you for calling Keyline Properties, you’re speaking to Emily, an AI Receptionist. How can I help today?"
Caller
"Hi, I’d like to make an offer on a property please."
AI Receptionist
"That’s great news. Can I please take your name?"
Caller
"Yes, it’s Alex Slater."
AI Receptionist
"Thank you Alex. Let me transfer you to a member of the team."
AI Receptionist
"That’s great news. Can I please take your name?"
AI Receptionist
"Hi John, we have Alex Slater on the phone looking to speak with you. Are you happy to accept?"
Client
“Yes please, put them through.”
AI Receptionist
"Hi, thank you for calling Oak & Key Properties, you’re speaking to Emily, an AI Receptionist. How can I help today?"
Caller
"Hi, I’d like to arrange a viewing for a property please."
AI Receptionist
"Of course, let me transfer you to a member of the team."
Moneypenny Receptionist
"Hi, you're through to Angela. I understand you’d like to arrange a viewing for a property. I’ll just need to take a few details, can I start by taking your name please?"
AI Receptionist
"Hi, thank you for calling Sterling & Ivory Estates, you’re speaking to Emily, an AI Receptionist. How can I help today?"
Caller
"Hi, I’m calling about a rental property you have advertised."
AI Receptionist
"Of course, I’d be happy to help. Can I take your name please?"
Caller
"It's Charlie Rowan."
AI Receptionist
"Thank you, Charlie. Which property are you calling about?"
AI Receptionist
"Good morning, thank you for calling Ashcroft & Co, you’re speaking with Sarah. How can I help today?"
Caller
"Hi, I need to report a maintenance issue at my rental property please."
AI Receptionist
"Of course, I’d be happy to help with that. Can I take your name and the address of the property please?"
Caller
"Yes, it’s Taylor Parker and the address is 73 Cedar Avenue."
AI Receptionist
"Thank you. Can you please tell me what the issue is?"
Get your quote from the UK’s #1 provider today
Provide us with a few details and we’ll contact you to explain how Moneypenny will work for your business. Alternatively, call 0333 202 1005 to find out more.
What to expect:
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
Support that empowers your business to grow
Never miss a new enquiry
We capture every call 24/7 - even when you're busy or unavailable - so no enquiry slips through the net.
Save valuable time
Keep your core team working efficiently and focused on selling, safe in the knowledge we're taking good care of your callers.
Deliver a brilliant customer experience
Our UK-based receptionists represent your business with warmth and professionalism, making every caller feel valued.
Reduce overheads
Only pay for the support you need, without the cost of recruiting, training and managing an in-house receptionist.
Streamline your day-to-day
From qualifying new enquiries to booking appointments and updating your CRM system, we help you work more efficiently.
Stay covered at all times
Our support is flexible so you can scale in line with demand, with reliable cover for holidays, sick leave and busy periods.
Monopoly says it best
"The blend of AI and the property team at Moneypenny has helped us hugely. We've gained time, freedom - and for us, AI is a complete game-changer."
Simon Evans, Managing Director
Integrated with all your favourite property software
Whether it's your CRM, diary management or payment platform, we can integrate with all the systems you already use. From native integrations to third-party tools like Zapier - or even direct links - we'll make sure everything is plugged in seamlessly, so leads are captured, viewings and valuations are booked, and your pipeline keeps moving.
Millions of calls and chats for thousands of clients
FAQs
This isn't a problem whatsoever - we'll have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
All our smaller Telephone Answering and Live Chat schemes (inclusive of 150 minutes or chats and below) have a minimum contract length of three months. Thereafter, we require one month's notice to close your account from the date of your next invoice. For our larger schemes, we require either a six or twelve-month commitment (depending on the volume of inclusive minutes or chats) with three months' notice to terminate your account.
With our secure and encrypted network, we have all the necessary technical capabilities in place to ensure your data remains safe whilst our team look after calls and chats off-site.
Yes. We can be on hand 24/7. Our standard hours of service are 8.30am until 6.00pm, however for support outside of these hours, talk to us about our evening, weekend and 24/7 solutions. Our 24-hour service ensures that your clients will always be able to get in touch with a real person representing your business, whether it's a Sunday, 4.00am or on Christmas Day.
Tell us what your timescales are and we'll do our best to accommodate your needs. Typically, you'll be up and running within a matter of days. We've lots of experience and will work through everything with you step by step, liaising with your telecoms provider or web manager directly if you wish.
Absolutely. We offer a suite of integrations, including Alto, Homeflow, Street.co.uk, Reapit and many more. You can view our list of available integrations here.