How an estate agent improved efficiency by outsourcing calls

Belvoir Wrexham have trusted Moneypenny with their calls since 2009, allowing them to focus on delivering the first-class service their customers deserve. 

The award-winning estate and lettings agents have developed an exceptional working relationship with Moneypenny over the years. In this film, Vaughan Schofield, Owner, explains how outsourcing their calls has helped them to improve the efficiency of their operations. 

Transcript:

I would recommend Moneypenny unreservedly.

I'm Vaughan Schofield. I own Belvoir sales and lettings agency on King Street in Wrexham. 

The business started 16 years ago. We were the first Belvoir franchise in Wales. When you're starting out as a business, every single phone call is vital and you had to make sure you capture every one. Now, without actually setting up a home in this building, there was no way I could do that.

In terms of employing another agency, I had to be convinced that that was going to add value and add money to the bottom line. I would say the major benefits of partnering with Moneypenny is number one, what we found initially, you don't miss a call, every call is captured. Number two, I've never had a complaint from anybody who was contacting us that went through Moneypenny.

And the great thing about it all is we could actually then track every month in terms of what each phone call that Moneypenny took, exactly what the end product was, what the added value was, the financial value. And I guess now, because as the years have gone on, it's almost a case of the knowledge bank of our business within Moneypenny has grown to such an extent where they can deal, certainly in a very comprehensive way, with the, I would say the overwhelming majority of the enquiries coming in. So it's always been seen to us as being a perfect fit.