Increased availability for LRG
LRG uses Moneypenny’s Live Chat 24/7 to manage property enquiries, including valuations and viewings, helping meet changing customer expectations and provide consistent service across multiple channels.
"Collaborating with Moneypenny allows us to exceed customer expectations"
Rory Washington, Head of Contact Centre
About LRG
Industry: One of the UK’s biggest property services groupsSize: 3000+ employeesBiggest business challenge: Delivering 24/7 service across multiple channels
When did you realise you needed support?
“Customer expectations are continuously evolving in both how and when they can interact with a business. We work in a highly competitive market, so we wanted to give customers the
ability to initiate a conversation via multiple channels. We looked for a partner to provide a 24/7 live chat facility, allowing us to meet and exceed our customers’ needs and continue to drive market share.”
What were you looking for in a provider?
“We wanted a provider who could deliver this at the level we demand for our customers. To us, exceptional service is about being polite, engaged, understanding of our customers’ requirements and being accessible at any time.”
How did you find the onboarding process?
“Coming on board with Moneypenny was great. They were quick to respond to any requests for information and our account manager went above and beyond to provide insights for our Board of Directors at short notice.”
How has Moneypenny changed your business?
“Moneypenny provides us with 24/7 Live Chat support and deals with a range of enquiries including, valuations, viewings, general enquiries and broader market knowledge requests. Their online portal allows us to look into each chat interaction, giving us confidence that the Moneypenny team always meets the timeframe of the response, and the quality reflects our brand.”
What are the key benefits?
“Moneypenny is a fantastic partner to work with. Collaborating with them and being available on various channels has allowed us to exceed growing customer expectations by offering outstanding service at all times. They are a strong cultured business and we see them as a true extension of our team. We’re confident that they represent us and fall in line with our values perfectly.”
Moneypenny provides: 24-hour live chat support
Busiest time of day is between: 11am - 12pm
Most support is needed on: Thursdays
Get your quote from the UK’s #1 provider today
Provide us with a few details and we’ll contact you to explain how Telephone Answering will work for your business. Alternatively, call 0333 202 1005 to find out more.
What to expect:
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture