Time and cost-saving triage Chat Bot launched for property agents

Moneypenny has launched a new online Chat Bot to help property agents triage inbound online enquiries and focus resource towards the most valuable opportunities.

The bot identifies and filters out property maintenance queries so that live chat resource can be prioritised for lucrative new leads and enquiries.

This latest innovation, which works within our Live Chat product, first asks web-visitors the nature of their enquiry. Where the ‘property maintenance’ option is selected, the bot can redirect the visitor to log the issue in the agent’s property maintenance management system or register it via a specific email address or phone number. It can also ask a series of follow-up questions and log the issue directly, where required.

Property maintenance issues typically account for 30% of live chat conversations.

Joanne Tattum, Channel Manager for Property at Moneypenny, said: “Property maintenance issues typically account for up to 30% of live chat conversations during the winter months.  While managing these issues is imperative, agents should not be incurring the same live chat costs as for new sales enquiries.

“Automating the response to property maintenance enquiries, allows agents to actively manage their live chat spend and focus it on valuable new enquiries, as well as save time and keep maintenance enquiries away from the phones.”

Save time and keep maintenance enquiries away from the phone.

This is Moneypenny’s latest innovation to support agents with the delivery of consistent client experience and efficient operation at a time when demand is high and resource may still be reduced. The new triage Chat Bot follows the launch of our Client Services and Self-screening Bot products earlier this year.

Joanne added: “The property market is already extremely busy and with the colder months drawing in, burst pipes, leaky roofs and faulty boilers are set to command agents’ attention. This new bot will save agents from becoming overwhelmed and allow them to give the red carpet service to the most valuable chats and focus their energies on driving sales in a booming market.”

To find out more about the new tool, head to our property answering services page.