Moneypenny's Jesper With-Fogstrup joins The European Chatbot & Conversational AI Summit

Moneypenny Group CEO Jesper With-Fogstrup took part in a fireside chat at The European Chatbot & Conversational AI Summit, exploring what it really takes to make AI work in live customer conversations rather than in demos or theory.

Key takeaways:

• Moneypenny's CEO spoke at The European Chatbot & Conversational AI Summit on blending AI and human customer service
• Moneypenny's AI Receptionist handles routine enquiries 24/7 and escalates complex calls to trained people
• The AI Receptionist includes patent-pending guardrails to protect accuracy and brand consistency
• Moneypenny has handled over 180 million customer conversations across 25+ years

Speaking to an audience focused on the future of conversational AI, Jesper discussed how Moneypenny blends its proprietary AI Receptionist technology with more than 25 years of human expertise to handle real business calls at scale, across multiple sectors, without losing trust, brand voice or customer experience.

Why AI alone isn't the answer

Customers today expect the right response at the right time. Increasingly, that means a seamless blend of AI and human support rather than one replacing the other. During the session, Jesper explained how Moneypenny's AI Receptionist handles routine enquiries instantly, manages high call volumes, and operates 24/7 without fatigue, while seamlessly escalating complex or sensitive conversations to trained people.

Reliability was a central theme. Moneypenny's AI Receptionist has been built with patent-pending guardrails designed to prevent inaccurate or unsupported outputs, ensure structured execution, and protect client brands by design.

Learning from 180 million conversations

Jesper drew on insights from more than 180 million customer conversations handled by Moneypenny over the past 25+ years to explain why the real challenge in AI isn't building a system that can respond. It's building one that knows when to listen, when to act, and when to hand over to a human. That, he argued, is where trust is built.

The discussion also touched on why consistent, reliable customer conversations matter for loyalty, trust and revenue, and how businesses that continue to show up for their customers, even in challenging economic conditions, can gain a clear competitive advantage.

About the summit

The European Chatbot & Conversational AI Summit brings together leaders in conversational AI and generative AI to discuss how businesses are putting the technology to work in practice.

Media enquiries

For media enquiries please contact

✉️ MaryJane.Greenhalgh@moneypenny.co.uk

📞 0333 202 1005

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