Moneypenny announces launch of new Telephone Answering app

The Moneypenny app has undergone a huge transformation.

Moneypenny is thrilled to be launching a new and improved app to help clients get the very best from our Telephone Answering Service. The app – available for download in both the App Store and Google Play Store - encourages users to work smarter with cutting-edge tools like in-app calling, voicemail transcription and outbound calling from business numbers.

Having played a major role in the creation and delivery of the new app, Moneypenny’s product manager, Sarah Baker, comments: “We focused on client feedback, learning about their wants and needs to ensure that every feature would benefit the user. In-app calling, for example, is one of our brand new tools. Using this feature, clients are able to receive calls from their Moneypenny PA completely free of charge.”

The new app allows clients to easily keep in touch with their Moneypenny PA and improves efficiency with innovative features such as;

Calls & messages - All calls and messages accessible in one place, with the option to block certain callers or set others as VIPs

In-app calling - With this feature activated, calls transferred from the user’s Moneypenny PA via the app are free

Outbound calling - Allows the user to make calls from their business number on a mobile device

Voicemail transcription - Enables users to read their voicemails

Call recording - Any calls made and received within the app can be recorded

GPS automation - Uses GPS location technology when activated to inform the user’s Moneypenny PA about their location and update messaging instructions accordingly

For more information about the new features available in the Moneypenny app, see these useful guides on activating in-app calling, using GPS in the Moneypenny app, activating voicemail transcription and activating outbound calling.

About Moneypenny

Moneypenny is the world’s leading outsourced communications provider, delivering Telephone Answering, Live Chat, Switchboard and multichannel customer services to businesses of all sizes, from sole traders right up to multinational corporations. In the UK, Moneypenny has over 700 staff and has offices in Charleston, USA.

The company was founded by a brother and sister team in 2000 and currently handles over 15 million customer communications a year for 13,000+ businesses. Moneypenny is proud to have won the Queen’s Award for Enterprise and has been recognised six times in The Sunday Times ‘100 Best Companies to Work For.’