LivePerson Automotive and Moneypenny announce managed services 24/7 solution

The new solution provides 24/7 live messaging for auto dealers and allows them to engage, nurture, and monetise consumer conversations around the clock. 

Moneypenny and LivePerson Automotive, a division of the global conversational commerce solutions provider, LivePerson, have announced a new managed services solution that offers automotive dealerships around-the-clock live messaging.

The new ​managed services solution ​gives dealerships the ability to engage, nurture, and monetise consumer messaging and phone conversations at any time — day or night — with the support of Moneypenny’s dedicated automotive team.

From sales support to booking test drives, LivePerson Automotive Managed Services can run a dealership’s entire messaging operation, work with and skill a dealer’s own experts, or cover nights and weekends.

“Moneypenny has been providing outsourced communications to the automotive industry since 2013, and we’re delighted to work with LivePerson Automotive to combine the best digital technology services with our amazing team to answer enquiries, no matter when they come in”, says Jo McKeown, channel manager of automotive at Moneypenny. “In the competitive auto dealer marketplace, any missed customer engagement is a missed opportunity, so it’s critical to connect with consumers on their own time.”

“We’re excited to bring two great companies together to provide even better service to our dealer customers, OEM partners, and consumers,” said Thom Coupar-Evans, sales director for LivePerson Automotive UK. “Allowing customers to contact brands in the messaging channels they prefer at the times they prefer is essential to building strong relationships.”

About LivePerson Automotive

LivePerson Automotive, a LivePerson Company, works with over 17,000 businesses, empowering them to build relationships with their customers throughout the full life cycle of the car from sales to service. They do this by offering the first product in the market to power the conversational dealership (and automaker) from browsing to buying, through servicing to trade-in. For more information about LivePerson Automotive, click here.