Integrating your Moneypenny Live Chat with an API

To setup your integration, you will need to enter your Moneypenny billing account email address in {YOUR USERNAME} and your Moneypenny billing account password in {YOUR PASSWORD}. If you do not have these, please get in touch on 0345 123 3700 or help@moneypenny.com.

Authentication

Request

curl --location ' https://api.moneypenny.com/auth/token' \--header 'Content-Type: application/json' \--data-raw '{     "username": "{YOUR USERNAME}",     "password": "{YOUR PASSWORD}" }'

Response

{     "access_token": "{A TOKEN}",     "expires_in": 86400,     "token_type": "Bearer" }

When you receive the token you will then need to pass the token in as a header on every request:

The token will expire every 24 hours so you will need to call the above endpoint to get a new token every 24 hours

Request

ParametersSample value (mm/dd/yyyy) startTime 02/10/2024 endTime 02/15/2024

curl --location 'https://test-api.moneypenny.com/clientlivechat/V3/Log' \ --header 'Authorization: Bearer {YOUR TOKEN}' \

The above date parameters are optional; if they are not passed in then the API will return all messages since the last time the endpoint was called.

Response

Your responses should look like the sample chat below:

[     {         "chatTime": "2024-02-06T13:02:09.877",         "name": "A Gentleman",         "companyName": "",         "email": "a.gentleman@moneypenny.co.uk",         "phone": "0123456789",         "pageURL": "https://a-gentleman.co.uk",         "entryURL": "https://a-gentleman.co.uk",         "transcript": [             "1: [Visitor] - [Visitor has started a chat. Pre-Chat Form Message: N/A]",             "2: [Visitor] - Test"         ],         "variables": [             {                 "name": "name",                 "value": "A Gentleman"             }         ],         "tags": [],         "utM_Source": "",         "utM_Medium": "",         "utM_Term": ""     } ]

Need a hand? Give our team a call on 0345 123 3700 and we’ll talk you through the process.