Improved patient care for Spires Physiotherapy
Spires Physiotherapy uses Moneypenny’s Telephone Answering with Appointment Booking to manage calls, schedule appointments, handle enquiries and cancellations, and free up time for patient care and business growth.
"Moneypenny's support makes patient bookings simple and stress-free"
Joe Korge, Founder
About Spires Physiotherapy
Industry: Expert physiotherapy clinic based in Oxfordshire
Size: 1-10 employees
Driver for using Moneypenny: Overwhelming volume of calls and appointment requests
When did you realise you needed support?
“Running multiple physiotherapy clinics meant I was juggling patient care, business management, and a constantly ringing phone. The volume of calls was too much for me to handle, and it was clear I needed support managing appointments, enquiries and cancellations, so I could dedicate more time to growing the business.”
What were you looking for in a provider?
“I wanted a reception team that could truly represent the business and make life easier for me. It wasn’t just about answering calls - it was about ensuring patients received great service and that any issues were dealt with quickly, professionally and with care.”
How did you find the onboarding process?
“I’ve been with Moneypenny since 2020. I was so impressed by how smoothly everything was set up. Everyone I dealt with was friendly, helpful and clearly happy in their role - which gave me a lot of confidence that I’d found the right partner.”
How has Moneypenny changed your business?
“Our Moneypenny Receptionist, Hannah, and her team manage all of our inbound calls, from new appointments and re-bookings to cancellations and general enquiries, and I’m delighted to have them as part of my team. With secure access to our booking system, they follow our exact processes to schedule appointments directly into our calendar, meaning every patient call is handled efficiently.”
What are the key benefits?
“With Moneypenny’s support, we’re able to answer more calls and book more appointments. They have it all taken care of, freeing up my time and allowing me to concentrate on building the business and delivering great patient care. My staff love working with the Moneypenny team too, and patients often comment on how friendly and professional they are, which really enhances the overall experience.”
Moneypenny provides: Telephone Answering with Appointment Booking
Avg. number of booking enquiries per month: 83
Most support is needed on: Wednesdays
Get your quote from the UK’s #1 provider today
Provide us with a few details and we’ll contact you to explain how Telephone Answering will work for your business. Alternatively, call 0333 202 1005 to find out more.
What to expect:
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture