Forward-thinking accountancy firm, Seymour Taylor, wanted to make sure clients could reach them at any time, across multiple channels.

With a clear focus on flexibility and innovation, they needed a solution that could extend their availability beyond office hours. Hear from Joanne Kingsnorth, Joint Managing Director, and Suzanne Curry, Business Development Manager, as they explain how Moneypenny’s Telephone Answering and Live Chat services have helped them deliver 24/7 access and enhance their client experience.

Suzanne: I think that Moneypenny can offer something that makes you stand out from the rest. 

Joanne: I'm Joanne Kingsnorth, I'm joint Managing Director of Seymour Taylor.  

Suzanne: I'm Suzanne Curry, and I'm the Business Development Manager at Seymour Taylor. We are a full-service accountancy firm, we provide everything that you'd expect from an accountancy service but also, we do things like the latest digital solutions.  

Joanne: Our customers are the most important thing to us. There's lots of competition and relationships are key. Technology is also really important. We want to make sure that we are showing that we're a future-driven firm. 

Suzanne: In today's digital world, people need to be able to speak to us when it is appropriate for them and it's really important to have all different kinds of communication methods. What Moneypenny gives us is that sort of 24/7 contact that potential leads or clients can come through to us. 

So we've been a client with Moneypenny since 2021. So we've, taken their Live Chat service since then and what is really good is that you get a transcript of the conversation. So when you're contacting someone, you know straight away what they're looking for, which is really beneficial, especially when you're dealing with a new lead. 

Most recently we've started using Moneypenny's reception answering service. And this really we've used as an overflow for our existing reception team. It just gives us another opportunity to make sure that we never miss that important call. 

Joanne: Life would be harder without Moneypenny. It would give a different look to the firm, we want to make clear that we're open for business 24/7, and that everyone can contact us when they want to and without Moneypenny, that just wouldn't be possible.