A cost-effective solution for Profile Pensions

"Moneypenny has transformed our service levels"

Michelle Gribbin, Chief Investment Officer

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When did you realise you needed support?

“In our line of business, it’s critical that we answer every one of our calls quickly and professionally. However, due to our high demand, we were struggling to answer calls the way we wanted to. Looking for an answer, we quickly agreed Moneypenny was the perfect solution.”

What does good customer service look like?

“Building trust with our customers is so important to us, and answering the phone is the first part of this. Having a real person available to engage with callers at any time often puts them at ease.”

How has Moneypenny changed your business?

“Now Samantha, our Moneypenny Receptionist, answers any calls our in-house team can’t. Some enquiries can often be worrying for the caller, so every call needs a certain level of empathy and understanding - Moneypenny get this spot on every time.”

What are the key benefits?

“From the very start, we’ve been completely blown away by Moneypenny’s dedication, warmth and professionalism. They’ve transformed our service levels way beyond anything we could have ever achieved without them.”

Any advice for other businesses?

“We spent some time reading client case studies and reviews for Moneypenny, and we knew we'd found the right cost-effective yet customer oriented solution for us. Without doubt, I would recommend other businesses try Moneypenny – we’re so glad we did.”

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Moneypenny provides: overflow support

Busiest time of day is between: 10 -11am

Most support is needed on: Wednesdays