A better client experience for OXB
N+ uses Moneypenny’s Telephone Answering and Microsoft Teams integration to manage calls, appointments and availability, helping reduce operating costs while supporting business development, growth and scalability.
"We're able to give clients the best service possible with Moneypenny"
Orsolya Banasz, Site Services Administrator
About OXB
Industry: One of the original pioneers in cell and gene therapy
Size: 500+ employees
Biggest business challenge: Enhancing client experience in-person and over the phone
When did you realise you needed support?
“Our reception area is always so busy with visitors and our receptionist was finding it difficult to answer the phone as well as attend to clients coming into the office. Good customer service is important to us, and ensuring we see clients quickly is vital. We looked into call answering support to reduce the workload of our receptionist and came across Moneypenny.”
What were you looking for in a provider?
“Since the pandemic, a lot of our staff have been working from home and we didn’t have a phone system in place to transfer calls to them. It was important that we found a solution that enabled us to reach all employees when they’re working remotely.”
How did you find the onboarding process?
“When we came on board, we were given a Moneypenny Receptionist, Jane, and a small team. Our experience working with them has been excellent - they are polite, approachable and always respond to any queries we have quickly. We had some technical questions during the set-up process, but our account manager was amazing too and solved these for us right away.”
How has Moneypenny changed your business?
“Jane and her team now handle every call to our business seamlessly. Our service is integrated with Microsoft Teams, meaning they’re able to support our hybrid working model by seeing our employees’ real-time availability and transferring callers into the platform itself, so there’s no need for a telephone system. They manage a range of enquiries from clients and suppliers, as well as direct delivery drivers and filter sales callers for us.”
What are the key benefits?
“We are incredibly happy with the service that Moneypenny provides and the way they look after our calls. Their support has allowed our receptionist to focus on other responsibilities without interruptions, made it easier to reach remote workers through a more efficient call handling process and give our clients the best experience possible. We’ve been really impressed!”
Moneypenny provides: fully outsourced call support
Busiest time of day is between: 11am - 12pm
Most support is needed on: Wednesdays
Get your quote from the UK’s #1 provider today
Provide us with a few details and we’ll contact you to explain how Telephone Answering will work for your business. Alternatively, call 0333 202 1005 to find out more.
What to expect:
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture