Moore Kingston Smith deliver quality service 24/7

"A personal and professional touch with every interaction"

Simon Booth, Head of Premises & Facilities

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About Moore Kingston Smith

Industry: Top 20 UK accountancy firm
Size: 1000+ employees
Driver for using Moneypenny: Needed reliable 24-hour support that adapts to team availability

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When did you realise you needed support?

“We were experiencing capacity issues at peak times, particularly as our smaller sites had limited resource and sometimes only a single receptionist. With high volumes of incoming calls, we needed a better way to ensure callers were taken care of at any time of day or night, without putting pressure on our internal staff. That’s when we turned to Moneypenny.”

What were you looking for in a provider?

“We were in search of a smart solution of the highest quality, looking to deliver a professional service that could easily adapt to the way we work. We also use Microsoft Teams heavily across the business, so finding a way to connect call answering support with the platform was essential.”

How did you find the onboarding process?

“Moneypenny provided clear guidance and the onboarding process was much smoother than anticipated. From the start, they’ve shown a real understanding of our needs and have been great at tailoring the service to support us effectively. Their Microsoft Teams integration was a real selling point and the set-up was so simple, we were able to handle it ourselves.”

How has Moneypenny changed your business?

“Calls come through to our switchboard in the first instance but if we’re unable to answer, they’re routed to our Moneypenny Receptionist, Lois, and her supporting team in a matter of seconds - it's completely seamless. By integrating with Microsoft Teams, they have visibility of our user statuses, so they can see when staff are available and only transfer calls when we're free, preventing interruptions and helping us stay focused.”

What are the key benefits?

“When I look at what we set out to achieve, we’ve done it all – we’ve found an affordable, quality service to support us around the clock and deliver a personal and professional touch with every interaction. We’re no longer disrupted mid-meeting thanks to their smart and reliable tech, and their support saves us valuable time. We’ve found a partner in Moneypenny, not just a service provider.”

Discover our solutions for accountancy firms >

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Moneypenny provides: overflow call support integrated with Microsoft Teams

Busiest time of day is between: 10 - 11am

Most support is needed on: Wednesdays

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