How 24/7 support transformed a property business

"We're winning more business with 24/7 support"

Paul Brady Project Manager, Megaclose

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When did you realise you needed support? 

“We were using another telephone answering service, however we found ourselves in a position that no business wants to be in: receiving too many client complaints. We knew something had to change, and after a visit to Moneypenny’s office to meet the team, the decision to take a trial soon followed.”

What does good customer service look like?

“Customers want to know that they are valued. If you neglect them, they won't think twice about going to another business. To achieve good customer service, you have to put the customer first.”

How has Moneypenny changed your business?

“We were instantly impressed with our Moneypenny Receptionist, Imogen, and the dedicated property team – they show such expertise and everyone is so helpful. If our in-house team is busy, we know messages will be taken and emailed immediately. What’s more, Moneypenny’s 24/7 support means we’re capturing a significant number of leads out of hours.”

What are the key benefits?

“Being available around the clock has made a huge difference to our business; we’re busier than ever. Within working hours, we’re able to concentrate on visiting clients, safe in the knowledge that calls are answered professionally and promptly every time.”

Any advice for other businesses?

“No matter the time of day, we’re confident that our calls are in the best hands – the Moneypenny team are experts.”

Moneypenny provides: 24-hour support

Busiest time of day is between: 5 – 6pm

Most support is needed on: Wednesdays

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