An all-round solution for Lubbock Fine

"Moneypenny is a lifeline we could not be without"

Geoff Goodyear, Consultant

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When did you realise you needed support?

“With front-of-house staff so busy, high call volumes were competing with the needs of visitors and business performance began to slide. We realised a solution was called for immediately, and decided to trial Moneypenny.”

What does good customer service look like?

“Hard work and brilliant service has resulted in our clients returning to us time and time again, and we're immensely proud that they often recommend us to others. Our clients are always at the forefront of everything we do, so it's important that we provide them with the highest standard of care.”

How has Moneypenny changed your business?

“We now outsource our overflow calls to Moneypenny. Their flexible service means staff holidays and breaks are covered, ensuring every call is answered and our in-house reception team is able to manage peaks in activity with ease. Extending virtual opening hours is also a particular highlight for us.”

What are the key benefits?

“Our service levels continue to soar. Every caller is greeted with a professional response. Visiting clients are given the attention they deserve. Our secretarial staff members can now concentrate on administrative duties and other important business priorities.”

Any advice for other businesses?

“The various benefits we gain from the service provides the ultimate support for our business. Quite simply, Moneypenny is a lifeline we could not be without."

Discover our solutions for accountancy firms >

Moneypenny provides: overflow support

Busiest time of day is between: 11am - 12pm

Most support is needed on: Thursdays

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