Better time-management for Lawher & Co. Solicitors
Lawher & Co. Solicitors uses Moneypenny’s Message Taking Service to handle calls, manage enquiries and present a professional image, helping the boutique law firm save time without hiring additional staff.
Moneypenny fits our business model perfectly
Danna Quinto, Managing Director
About Lawher & Co. Solicitors
Industry: Boutique law firm
Size: 1-10 employees
Biggest business challenge: Appearing professional on a start-up budget
When did you realise you needed support?
“We wanted to give the impression to our clients that we’re a well-established firm and knew that answering our calls professionally would help. However, as a small start-up, cashflow was initially a big concern and we were unable to hire any additional staff. We knew that an answering provider would be more cost-effective and would also remove some of our paralegals’ workload.”
What were you looking for in a provider?
“Outsourcing was always going to be the way forward for us, but it was important that we could have a landline number for clients to call so we could improve the credibility of our firm.”
How did you find the onboarding process?
“I had already used Moneypenny when working for another firm previously, and they’d made such a good impression, I knew I’d use their service when I started my own business. The onboarding process was a lot easier than I thought it would be and the team were really helpful, kind and friendly.”
How has Moneypenny changed your business?
“Moneypenny provides us with Message Taking support, managing a range of enquiries on our behalf, including new leads and ensuring any non-critical calls are handled effectively. Having a landline number in place means I only need to give my mobile number out to a small handful of clients and allows us to present a professional front.”
What are the key benefits?
“We’ve achieved the well-established feel we were aiming for thanks to Moneypenny. Time is the greatest currency, and having expertly-trained PAs answer our calls now enables us to better manage our time and prioritise our workloads. We will definitely be recommending Moneypenny’s Message Taking Service to other solicitors – it’s ideal for those who are just branching out.”
Moneypenny provides: Message Taking Service
Busiest time of day is between: 10 - 11am
Most support is needed on: Wednesdays
Get your quote from the UK’s #1 provider today
Provide us with a few details and we’ll contact you to explain how Telephone Answering will work for your business. Alternatively, call 0333 202 1005 to find out more.
What to expect:
- Thousands of businesses on board
- Unmatched sector expertise
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