Increased lead generation for Housing 21
Housing 21 uses Moneypenny’s Telephone Answering to capture sales enquiries across development sites, support onsite teams and ensure every caller receives professional, customer-focused service.
"We never miss a call or lead with Moneypenny's support"
Jason Maylin, National New Homes Manager
About Housing 21
Industry: A leading, not for profit provider of retirement living
Size: 1000+ employees
Biggest business challenge: Missing calls and enquiries
When did you realise you needed support?
“Most of our team are based out on new development sites - often in remote areas with poor phone signal. We were missing valuable calls, and with no fixed office or reliable Wi-Fi early on, this was a real problem. We needed a solution that meant we could still capture every sales enquiry without being tied to a desk.”
What were you looking for in a provider?
“It was essential we found a provider who could be the professional and welcoming first point of contact for our customers. Whoever answered our calls needed to be enthusiastic and able to represent our brand with confidence - no matter who was calling or what stage of the customer journey they were at.”
How did you find the onboarding process?
“Coming on board with Moneypenny was incredibly straightforward. Their team were quick to understand our requirements and shape the service to suit how we work. It was clear they cared about getting it right - and that gave us a lot of confidence.”
How has Moneypenny changed your business?
“Our Moneypenny Receptionist, Kelly, and her team now answer all of our calls. They handle a wide range of enquiries across our development sites and act as our front-line for calls. We’ve also purchased individual phone numbers for each new site, which means we can advertise upcoming locations and register interest before a physical office or sales team is even in place.”
What are the key benefits?
“We've seen a massive benefit since appointing Moneypenny to handle calls for our onsite sales team. Their professional, customer-focused support gives us peace of mind that no call is missed and every potential client is treated with care. This means we can carry out viewings and site visits confidently, knowing all of our call leads are being looked after.”
Moneypenny provides: fully outsourced call support
Busiest time of day is between: 11am-12pm
Most support is needed on: Mondays
Get your quote from the UK’s #1 provider today
Provide us with a few details and we’ll contact you to explain how Telephone Answering will work for your business. Alternatively, call 0333 202 1005 to find out more.
What to expect:
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture