Around the clock support for Evo Dental

"No matter what time of day or night, our customers receive great service"

Kayley Rooney, Practice Manager

‍

When did you realise you needed support?

“We’re a busy dental practice, so we’d already chosen to outsource our calls to support our in-house team. We were using another answering service but calls were often missed or transferred to the wrong department and messages contained incorrect patient details. By chance, we heard about Moneypenny on the television and decided to take a trial.”

What does good customer service look like?

“Customer service is very precious to us. It's about meeting our patients' expectations every time and even going the extra mile where possible.”

How has Moneypenny changed your business?

“Moneypenny answers our calls 24 hours a day. With the support of Tomas, our dedicated Moneypenny Receptionist, we’re confident that no matter what time our patients call they always receive great customer service. Their efficiency and attention to detail is second to none. Calls are always directed to the correct person and messages are always detailed.”

What are the key benefits?

“The service is so seamless that our patients think Tomas is a part of our own in-house team. Their online portal and mobile app are also a great resource for catching up on calls and messages throughout the day.”

Any advice for other businesses?

“It’s more than fair to say that with Moneypenny you pay for what you get – quality service and fantastic call handling.”

Discover our solutions for dental practices >

Moneypenny provides: 24-hour support

Busiest time of day is between: 9 – 10am

Most support is needed on: Thursdays