How 24/7 support extended availability for a growing business

We're always there for clients thanks to Moneypenny

Lyn Stavert Operations Director

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When did you realise you needed support?

“It was really important to us that our calls were answered quickly and professionally, but we also wanted to extend the amount of time we were available to clients. Challenges with sickness and absence, and not always having a trained person to help answer calls in these situations, pushed us towards searching for a solution. Thankfully, we found Moneypenny.”

What does good customer service look like?

“To us, it comes down to always being accessible to our clients and responding to queries promptly, which we're able to achieve with Moneypenny’s support.”

How has Moneypenny changed your business?

“Once we came on board, we also discovered Moneypenny’s Live Chat Service, so we now have a polite and helpful team managing our calls and web chats 24/7. They follow our specific call and chat instructions, which we provided during their seamless set-up process. Their team were keen to discuss our needs at length to ensure the very best service for our clients.”

What are the key benefits?

“Moneypenny’s easy-to-use portal shows us just how many enquiries we would miss if we were only available 9 to 5, and gives us more information on our calls and chats than ever before. Their support means we’re always there for clients, and their whole team is just as passionate as we are about providing an excellent service. I don’t know why we didn’t use Moneypenny sooner!”

Any advice for other businesses?

“Go for it! It’s a joy to work with the Moneypenny team and so refreshing to know our calls and chats are taken care of by the experts."

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Moneypenny provides: 24-hour call and live chat support

Busiest time is between: 10-11am

Most support is needed on: Wednesdays

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