How overflow support solved hybrid working challenges

When did you realise you needed support?

"Our office receptionist only works during the morning, so we needed support with calls whenever they weren’t on site. With the rise of hybrid working, we were keen to try outsourcing rather than hiring in-house. As Moneypenny came highly recommended by a previous member of our organisation, we decided to get in touch."

What does good customer service look like?

"It’s about being efficient, helpful and flexible to your clients’ needs - qualities Moneypenny certainly delivers on."

How has Moneypenny changed your business?

"Now, our calls are always covered. Set-up was easy and informative, and our Moneypenny Receptionist, Emily, and her team handle all types of enquiries, including sales, technical support, HR and more. Hybrid working isn’t a problem either, as calls are directed to the right person or a message is taken accordingly."

What are the key benefits?

"Having Moneypenny to rely on means no enquiry - and ultimately, business - is ever missed, which is really important to us. The entire team is helpful, supportive and professional - exactly the kind of people we want answering calls coming into our business. Our processes have definitely improved and we are very thankful to Moneypenny for all that they do for us."

Any advice for other businesses?

"I would absolutely recommend Moneypenny to other companies, we’ve been really impressed with the service."

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Moneypenny provides: overflow support

Busiest time of day is between: 11am - 12pm

Most support is needed on: Tuesdays

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