How a travel company freed up their sales team with professional call handling
Audley Travel streamlined operations by outsourcing their switchboard to Moneypenny, allowing their sales team to focus on business development instead of managing incoming calls.
"With our calls in excellent hands, we can stay focused on driving sales"
Maire Kennedy, Resource & Telephony Lead
When did you realise you needed support?
“Having multiple phone lines meant our sales team were mostly handling the high volume of general enquiries coming through, which wasn’t the best use of their time and affected their ability to concentrate on clients. We needed an expert provider who could set up a direct line and act as a switchboard for us, so we sought out Moneypenny.”
What does good customer service look like?
“To us, this means being available to our clients. This includes no hold times or waiting to speak with someone on the phone, they should be greeted by a polite and courteous person who’s able to give them the information they need, which is exactly the service Moneypenny provides.”
How has Moneypenny changed your business?
“As the first point of contact, our Moneypenny Receptionist, Katie, and her team answer all incoming calls. They’re adept at interacting with callers and always ask for the relevant information, so they’re able to direct them to the best person within the business. They’re unflaggingly positive, efficient, and the attention to detail shown in the qualified caller messages we receive is amazing."
What are the key benefits?
“Courtesy and clarity have been the hallmarks of the service Moneypenny provides. Their support gives our team breathing room, which has improved productivity and allows them to focus on driving sales. It also enables us to stay agile as we can make any process changes easily, and the online portal and reporting available are fantastic. Moneypenny has completely streamlined our call handling.”
Any advice for other businesses?
“It’s always a nerve-wracking prospect to have another company interact with your clients directly, but don’t hesitate to use Moneypenny. They ensure your clientele are treated according to your exact specifications, so your calls will be in excellent hands.”
Moneypenny provides: fully outsourced switchboard
Busiest time of day: 11am – 12pm
Most support is needed on: Mondays
Get your quote from the UK’s #1 provider today
Provide us with a few details and we’ll contact you to explain how Telephone Answering will work for your business. Alternatively, call 0333 202 1005 to find out more.
What to expect:
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture