Telephone answering that sounds just like you
Your own Moneypenny PA, supported by our AI technology, answers calls when you can't - exactly as if based in your business. Professional, personal and always on hand, they free you to focus on what matters most and grow with confidence.
Support that empowers your business to grow
Never miss an opportunity
We capture every call 24/7 - even when you're busy or unavailable - so no enquiry slips through the net.
Save valuable time
Your team are free to work without distraction, while you stay focused on running your business.
Deliver a brilliant customer experience
Our UK-based PAs represent your business with warmth and professionalism, making every caller feel valued.
Reduce overheads
Only pay for the support you need, without the cost of recruiting, training and managing an in-house receptionist.
Streamline your day-to-day
From qualifying new enquiries to booking appointments and updating your CRM system, we help you work more efficiently.
Stay covered at all times
Our support is flexible so you can scale in line with demand, with reliable cover for holidays, sick leave and busy periods.
Doing more on every call
And when the call is over? We can even drop all notes and outcomes directly into your CRM system so everything's available in one place, ready for your team to follow up right away.
Call routing
We'll answer calls in your company name and, based on your availability, either transfer or take a message that's sent to you by email or text.
Appointment booking
With your calendar to hand, we'll schedule appointments directly into your diary.
Lead qualification
Capturing new enquiry calls, we'll qualify them as per your brief so you're able to focus on hottest leads first.
Payment taking
Whether it's a deposit, invoice or gift voucher, we'll securely handle transactions directly from your callers on your behalf.
FAQ handling
We'll take care of common questions so your callers get the answers they need there and then.
Call filtering
Based on your instructions, we can block unsolicited cold callers and prioritise your most important or urgent calls.
How we know the call is for you
The moment a call comes through, your company information presents automatically to your PA here at Moneypenny. We'll work with you to create an AI KnowledgeBase for your business, returning key information in real time so your PA can talk as confidently and knowledgeably as any member of your in-house team.
We can tell if they’ve called before
If the person ringing has called before, our AI technology tells your PA their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.
We’re able to have a free-flowing conversation
Not working to rigid scripts means your PA can use their knowledge and experience to have warm and informed conversations with your callers. That’s how we know we’ve done our job perfectly - when callers assume they’re speaking to someone in your team.
We know your team’s real-time availability
Unlike other telephone answering providers who can only support a limited number of basic diaries, e.g. new enquiry line, your PA has access to live availability, call transfer and messaging preferences for each of your team members. Changes can be made at any time via our app, portal, or even reading your Microsoft Teams status if available.
We carry out the necessary steps to complete the call
Need your PA to qualify leads, book appointments or take payments? No problem. Unlike a traditional receptionist, we can also transfer calls to you in-office or at home e.g. via Microsoft Teams. And when it comes to message taking, our AI-powered MessageMaker tool drafts summaries during the call, so we can send them via email or text (you choose) to you instantly and even tie your marketing activity to every new enquiry.
Brilliant people representing your business
Rigorous recruitment and training ensures our people all know how to deliver an outstanding Telephone Answering Service. PAs work in teams of five, so if yours is already assisting another caller, someone who knows your business is always ready to help.
- Cherry-picked for attitude and capability
- Supported by our AI-powered technology
- Carefully matched to complement your business
Have the best of real people and AI combined
Choose to blend the support of our Moneypenny PAs with our cost-effective AI Receptionist for the ultimate call handling experience. Our AI Receptionist routes calls, manages routine enquiries and handles FAQs - leaving our PAs to take care of more high-value and complex conversations with warmth and empathy.
The #1 provider now and always
As the original disruptor turned global brand, we still deliver the passion and warmth of a small business.
A unique culture built with heart
The original vision to empower our people with trust and purpose lives on today, and comes through in every conversation.
Seamlessly integrated with AI
Unique technology that speeds up routing, surfaces insight, and helps us maximise every conversation on your behalf.
Brilliant people you would hire yourself
Positive, capable individuals who care deeply and go further so your customers feel truly valued.
Telephone Answering Service integrated with all your software favourites
Millions of calls for thousands of clients
Telephone Answering Service FAQs
A Telephone Answering Service (or Call Answering Service) is an outsourced service that answers calls on behalf of your business. Instead of calls going to voicemail or being missed, they’re handled by real, professional receptionists who act as an extension of your team. They can answer enquiries, transfer calls, or take detailed messages when you’re unavailable - giving callers the experience of an in-house receptionist without the cost or commitment of hiring additional staff.
AI empowers our people to deliver exceptional service on every call - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarises your calls in real time. A smarter, more efficient way to do telephone answering.
Yes. Our receptionists are all UK-based and professionally trained to deliver exceptional service. We offer flexible coverage, including out-of-hours and 24/7 answering options, so your business never has to miss an important call.
As a client of our Telephone Answering Service, you’re given a divert number that is unique to you. Any calls received on that line will make your business information present automatically here at Moneypenny and the call will be answered in your company name, with your preferred greeting and tone of voice.
This is up to you - you control the divert facility on your telephone line via your phone's keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.
As standard, our Telephone Answering Service operates from 8.30am to 6.00pm. Outside of these times your calls will divert to our voicemail system, where your Moneypenny PA will have recorded a personalised greeting message for you. For telephone answering support outside of these hours, talk to us about our evening, weekend, and 24/7 answering solutions.
This isn't a problem whatsoever - your Moneypenny PA will have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS. This means we can connect with your team members wherever they’re working.
Your call will be passed to one of their four teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny PAs work in small groups of five to ensure continuity of service.
Our pricing is flexible and based on your needs, such as call volumes and hours of coverage. Rather than a one-size-fits-all package, we tailor our service, so you only pay what works best for your business. Get in touch with our team to get a quote.
All of our smaller Telephone Answering Service schemes (inclusive of 150 minutes and below) have a minimum contract length of three months. Thereafter, we require one month's notice to close your account from the date of your next invoice. For our larger schemes, we require either a six or twelve-month commitment (depending on the volume of inclusive minutes) with three months' notice to terminate your account.
Absolutely. We offer a suite of integrations, including Microsoft Teams, Salesforce, Clio and many more. You can click to view our list of integrations available.
Data security and confidentiality are central to everything we do. Moneypenny is fully GDPR-compliant, and all information is handled securely and discreetly, giving you and your callers complete peace of mind.
Get your quote and start your free Telephone Answering Service trial
Provide us with a few details and we’ll contact you to explain how Telephone Answering will work for your business. Alternatively, call [.rulertel]0333 202 1005[.rulertel] to find out more.