We represent your business perfectly
The #1 reason why businesses struggle to deliver live chat themselves is a lack of in-house resource. We take that headache away by giving you professional, UK-based, Moneypenny agents to look after chats whenever you need. Briefed by you, they are the friendliest ‘virtual’ shop assistants you never knew you needed.
Our knowledge base is jam-packed with your insights
Together, we compile a comprehensive list of FAQs. With the help of some clever software identifying and matching keywords with the appropriate response, we have everything we need to assist your website visitors and represent your business in the right way.
Sending leads to the right place is what we do best
Guessing is just not how we work! The first thing we’ll do if we’re ever unsure on how best to help a particular visitor, is capture their details. Taking the time to really understand the ins and outs of your business allows us to filter and field enquiries to your relevant team members or departments to pick up.
Put your stamp on it
With our fully customisable design studio, you’re in complete control of how Live Chat looks on your website. Change the colour, position, chat button style, optimise it for mobile, add pre-chat forms, upload backgrounds and much more.
Engage with customers at exactly the right time
Maximise the potential of every web visitor by setting proactive chats to appear after a certain amount of time on a page or as they are about to exit your site. You can also personalise chat messaging to reflect whether they’re a new or returning visitor, and the page they’re viewing now or previously, to truly personalise their journey.
Optimise your marketing campaigns
Live Chat needn’t start with your website. We know that 38% of customers end up purchasing as a result of a live chat encounter. Headline chat wherever you’re engaging with customers by enabling them to start a chat from your emails, QR codes and social media accounts.
Capture the 46% of chats taking place out of hours
Be available around the clock with Moneypenny agents securing every opportunity, even when your opening hours say you're closed.
Track your performance in real time
Not only will your dedicated reporting suite be providing you with all the information you need to make data-driven decisions, but your Google Analytics account will also be tracking live chat events, so you can see at a glance how many chats have taken place.
Trusted by thousands of businesses
Request pricing and start your FREE trial
Provide us with a few details and we’ll contact you to explain how Live Chat will work for your business. Alternatively, call 0333 202 1005 to find out more.