‘G’day Mate!’ – Aussie businesses turn to UK company to answer the phone

Over the past year, a growing number of Australian businesses have chosen a UK communications provider to manage their customer conversations—particularly during nighttime hours, as demand for round-the-clock service increases. Moneypenny, the world’s customer conversation expert, has seen strong momentum, with a 30% rise in Australian business clients and enquiries over the past 12 months. Companies are turning to Moneypenny’s 24/7 expert communications service to ensure seamless, high-quality customer engagement at all hours. 

Moneypenny’s Australian clients span a wide range of sectors, including estate agents, legal firms, veterinary practices, healthcare providers, and recruitment businesses. Their communications are handled by Moneypenny’s highly trained specialists based at the company’s Wrexham HQ in the UK. 

Mark Finlay, Chief Commercial Officer at Moneypenny, comments: 

“We’re proud of the strong client growth we’ve seen from Australia over the past year. Businesses are choosing Moneypenny for our ability to deliver consistently excellent customer conversations, no matter the time zone. Distance is no barrier to quality service—and our remote model, supported by a skilled team and trusted technology, is making a real difference. It’s also a bonus that our British accents go down well in Australia!” 

Alan Collett, Managing Director at bdh Tax based in Australia, adds: 

“As a business that advises clients in the UK and Australia on their tax affairs in both countries, we were delighted when we heard that Moneypenny was expanding its operations to support callers from either country. 

We were already clients of Moneypenny’s UK offering and weren’t happy with our then virtual receptionist in Australia, so Moneypenny’s solution made eminent sense to us. 

We set up a VOIP number in Melbourne, Australia (where our main office is located), which pings to Moneypenny—and we’re delighted with how it has worked out.” 

Introducing Moneypenny 

As the world’s customer conversation experts, Moneypenny’s unique blend of brilliant people and AI technology integrates seamlessly to deliver customer conversations that unlock valuable opportunities for businesses, 24/7. Available across all voice and text channels, Moneypenny responds to and fulfils requirements for thousands of UK and US clients who value their reputation and recognise that the key to sustainable growth is working with a partner who allows them to scale in an agile way.

This year, Moneypenny proudly celebrates 25 years of service, having been named one of the ‘100 Best Companies to Work For’ seven times and earning recognition as a Great Place To Work (GPTW).