Never miss an opportunity with our After Hours Answering Service
With Moneypenny, your business follows the sun; extending hours effortlessly across continents, without the cost or complexity of a 24/7 team. Your expert Moneypenny Receptionists answer FAQs, qualify leads and send enquiries straight into your systems while your team sleeps.
Powered by time zones
not night shifts
As your team finishes for the day in Australia, calls route seamlessly to our UK-based receptionists.
UK-based English speaking receptionists
All of your after-hours calls are answered exactly as if based in your business
for the best customer experience.
Daytime coverage for nighttime calls
As Australia sleeps, our UK receptionists are alert and ready to deliver your
same high-quality service 24/7.
Remove the need for voicemail
Real Moneypenny Receptionists answer your calls out of hours so they never go unanswered.
Cost-effective solution
Gain comprehensive after-hours cover without the cost and hassle of managing an out-of-hours team.
"We weren't satisfied with our Australian answering provider and were already using Moneypenny in the UK, so when they expanded to support Australian clients, we set up a Melbourne VoIP number that routes directly to their UK team. The difference in service quality has been exceptional."
Divert your nighttime calls to us
We'll provide you with a divert number which you can then send your out-of-hours calls to.
Moneypenny Receptionists
will answer your
inbound calls
overnight
With all your company information at their fingertips, they have natural,
free-flowing conversations with your callers. By capturing all of the
details you deem important and asking the right questions, they'll ensure
you have all the information you require.
During the call
By using your preferred booking software, we can schedule appointments
or demos directly into your calendar whilst on calls. We can also securely
take payments on your behalf, ensuring a smooth customer experience.
Messages are sent
directly to you
Once the call is complete, all of the information we've gathered is sent to
you via email or text (you choose) and visible in real time within your
Moneypenny portal. We can also update your CRM system instantly with
any new leads, giving your team everything they need when they arrive in
the office the next day.
Listen to us in action:
Hear exactly how our Moneypenny Receptionists handle different types of calls by
listening to these example audio clips. They are real caller conversations with names and
information anonymised for data protection purposes.
Red carpet treatment for a new opportunity
Greeting a repeat caller
Filtering out an unsolicited cold caller
The #1 provider now and always
As the original disruptor turned global brand, we still deliver the passion and warmth of a small business.
A unique culture built with heart
The original vision to empower our people with trust and purpose lives on today, and comes through in every conversation.
Seamlessly integrated with AI
Unique technology that speeds up routing, surfaces insight, and helps us maximise every conversation on your behalf.
Brilliant people you would hire yourself
Positive, capable individuals who care deeply and go further so your customers feel truly valued.
Telephone Answering Service FAQs
An out-of-hours telephone answering or call answering service is an outsourced service provider who will answer calls on behalf of your business outside of your operating hours. With Moneypenny's Telephone Answering Service, our receptionists are highly trained to handle incoming enquiries or take messages when you're unavailable, providing the appearance of an in-house receptionist without the need to hire dedicated staff to handle calls after hours.
When your team are fast asleep, our brilliant UK-based receptionists are wide awake and ready to take your calls. Superpowered by our AI technology, they'll look after calls confidently and knowledgeably, ensuring you never miss an opportunity. Every call is logged with messages sent to you via email or text. All of these calls are visible for you to see within your Moneypenny portal.
Our UK headquarters are in Wrexham, North Wales and our US headquarters are in Atlanta, Georgia. The majority of your calls will be handled by our brilliant, UK-based people. Our rigorous recruitment and training process ensures our people are all experts in delivering outstanding service and will work exactly as if based in your business.
You are given a divert number that is unique to you. Any calls received on that line will prompt your business information to present automatically here at Moneypenny and the call will be answered in your company name.
We'll handle your calls out of hours between 6pm - 8:30am. Outside of these times, your calls will divert to your in-house team. For Telephone Answering support within business hours, talk to us to see how we can help.
Absolutely. We offer a suite of integrations, including Microsoft Teams, Salesforce, HubSpot and many more. You can click to view our list of integrations available here.
All of our smaller Telephone Answering Service schemes (inclusive of 150 minutes and below) have a minimum contract length of three months. Thereafter, we require one month's notice to close your account from the date of your next invoice. For our larger schemes, we require either a six or twelve-month commitment (depending on the volume of inclusive minutes) with three months' notice to terminate your account.