How much are missed calls costing your law firm?

Could your firm be missing out on new clients? 1 in 3 calls to businesses go unanswered – and this could be having more of an impact than you might first think.

Most clients’ first connection with a firm is a phone call. This is where they’ll make an initial judgment of your firm and hopefully move business along with you. But what if their call isn’t answered? They’re left ignored and will usually try the next law firm – your competitor.

A third of all calls to firms aren’t answered at all. Either their receptionists are too busy or other staff aren’t picking up the slack. We know that 1 in 10 calls to a law firm is from someone making a brand new inquiry. Remember – a third of these calls could be going unanswered, meaning that’s business you’re missing out on.At Moneypenny, we’re on a mission to close the ‘telephone answering gap’.Over and above missed business, continually missing calls could also mean a tarnished reputation. Unanswered calls leave clients feeling unimportant, disgruntled and turning to your competitors – all the while voicing their negative experience with your firm, whether that be in-person or on online review sites, which can be detrimental to business.To help attorneys to understand more about the direct cost of missed calls to their firm, and the transformational impact improving call handling can have on business – we’ve launched our Call Calculator.Simply input a few details and we’ll demonstrate how much potential revenue you could be missing out on in seconds.

How can Moneypenny help?

At Moneypenny, we answer two million calls and live chats each year on behalf of leading US law firms – either on a fully outsourced or overflow basis. Combining market-leading technology with dedicated legal professionals that work as part of your team, Moneypenny ensures no call goes unanswered and that each caller receives exceptional service – every time.

Moneypenny has helped us grow into a thriving law firm.Joshua Schiffer, Founding Partner - ChancoSchiffer P.C.

To find out more about how your firm will benefit from our amazing people and technology, try us today! Contact Moneypenny today on 866.202.0005.