Work from anywhere with our Call Forwarding Service
Ensure every call reaches the right person with call forwarding from Moneypenny. With 24/7 support available, our service directs calls exactly where you need them, following your instructions for a smooth, professional experience, every time.
How our Call Forwarding Service works
Choose your plan
The moment a call comes through, your company information presents automatically to your receptionist here at Moneypenny. With our AI technology returning key information in real time, they talk as confidently and knowledgeably as any member of your in-house team.
Forward your calls
If the person has called before, our AI technology tells your receptionist their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.
We answer your calls
The moment a call comes through, our receptionists follow your custom script so calls are answered the way you want.
Messages are sent directly to you
Unlike other providers who can only support a limited number of basic calendars, your 24/7 receptionist has access to live availability, call transfer and messaging preferences for each of your team members. Changes can be made at any time via our app, portal, or even by reading your Microsoft Teams status, if available.
Call Forwarding Service FAQs
A call forwarding service ensures your business never misses a call by giving you real people to forward calls on your behalf. With Moneypenny, you'll have our experienced people to manage your calls just as if they were based in your office. Available 24/7 if needed, they’ll not only answer calls but also qualify leads, schedule appointments, and seamlessly integrate with your CRM. Plus, our bilingual receptionists can assist your customers in both English and Spanish, delivering an exceptional experience every time. Let us handle your calls, so you can focus on running your business.
Moneypenny is the world's #1 answering service, trusted by thousands of businesses to elevate their customer service and capture every opportunity. How? We give you experienced receptionists to answer calls exactly as if they were based in your office – whenever you need them. Whether it’s transferring calls to you wherever you’re working, taking messages, or handling inquiries, we make sure every caller receives a seamless experience.
We handle overflow calls, deliver your messages in real time, and are available 24 hours a day. When you never miss a call, you never miss a lead. You’re also providing excellent service by being available to your customers 100% of the time – day and night, weekends and holidays, too. Not only does this help with customer retention, but it encourages word-of-mouth marketing!
Great question! Once you sign up with Moneypenny, you choose when we take your calls and we’ll answer just like an in-office receptionist would. Our seamless software makes it as though our operators are sitting right in your office. Then, we take a message when you’re not available or forward calls when you are.
Once you have your onboarding call your account is set up instantly, which means we start taking your calls right away. We don’t make you wait days to get your account up and running - even our customization process takes a mere 24 hours.
The online dashboard allows you to make changes to your plan instantly! More complex changes are handled by our friendly Support Team - who can be contacted on 866.766.5050.
We bill by the minute and you receive your bill monthly. You can monitor your usage through our mobile app or online dashboard and make changes to your account to avoid overages.