Bilingual Answering Service

Bilingual Answering Service FAQs

What is a bilingual answering service?

A bilingual answering service means your calls are answered by multilingual people 24 hours a day, just like a member of your own team. At Moneypenny, our friendly, real receptionists are fully trained and briefed to represent your business just the way you would. We aim to make every interaction feel seamless and genuine, whether your customers speak English or Spanish. It’s all about creating the perfect experience for your callers, every time.

What are the benefits of having a bilingual answering service?

There are so many, but here are the key ways a bilingual answering service can transform your business:

• Professional receptionists, for less - enjoy all the benefits of having awesome receptionists, without the expense of salaries, benefits or office space. Our bilingual service provides a cost-effective solution that ensures your calls are handled professionally in both English and Spanish.
• Always available - No matter the time of day or night, your callers will be greeted by a real person who speaks their language. Whether it’s after hours, during peak times, or over the holidays, we’re here to ensure you never miss an important call.
• Flexible support when you need it - Growing quickly? Experiencing seasonal demand? Or just need occasional support? Our bilingual receptionists scale with your business, providing the right coverage whenever you need it.

How does a bilingual answering service work?

Great question! Once you sign up with Moneypenny, you choose when we take your calls and we’ll answer just like an in-office receptionist would. Our seamless software makes it as though our operators are sitting right in your office. Then, we take a message when you’re not available or forward calls when you are.

Does a bilingual answering service use real people?

Yes. Here at Moneypenny, all of our friendly, experienced and real receptionists are trained to the highest standard and have access to the very latest tech.

How much does a bilingual answering service cost?

Our pricing plans start from as little as $145 per month, which includes a suite of fantastic features. All of our plans are tailored to your unique requirements, so depending on what you’re looking for in an answering service, the price with vary.

When is a bilingual answering service available to support my business?

Your Moneypenny Receptionists are on hand to support your business 24/7; whether that’s during your busiest time of day, after hours, a Sunday evening, or Christmas Day, they’ve always got you covered.