Small Business Answering Service
Running a small business means every opportunity counts. With Moneypenny, every call is answered by a professional receptionist who represents your brand as if they were part of your team. Powered by smart people and AI, we help you deliver exceptional service so you can stay focused on growing your small business.
Capture every opportunity
Ensure every call is answered, turning more conversations into customers.
Run a leaner
business
Operate efficiently without the cost and complexity of hiring additional staff.
Elevate your brand
Deliver professional, consistent customer experiences every time.
Small Business AI Receptionist
Where real people roll out the red carpet, our AI Receptionist is the ideal solution for more routine calls that don't always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing, Data Collection and Dispatching, instantly and accurately. With optional escalation to your people or ours built in, our AI Receptionist combines efficiency with exceptional value.
Manage high call volumes
Triage and screen calls to identify the highest value calls fast.
24/7 zero fatigue
Handle, route and escalate callers to keep things moving outside working hours.
Instant flex and scalability
On-demand resource always available to reflect your changing business needs.
How we can support you
Lead qualification
We'll qualify every inbound lead for you to track, giving you full visibility of what's working.
Appointment booking
Appointments are scheduled on your behalf, so you can concentrate on what you do best.
Payment taking
We'll take payments over the phone for a seamless caller experience.
CRM integration
Have leads dropped directly into your CRM system without lifting a finger.
Millions of calls and chats handled for thousands of clients
Integrated with all your favorite software
Whether it's your CRM, appointment management or payment platform, we can integrate with all the systems you already use. From native integrations to third-party tools like Zapier - or even direct links - we'll make sure everything is plugged in seamlessly, so inquiries are captured, appointments are booked, and your pipeline keeps moving.
Small Business Answering Service FAQs
A small business answering service provides businesses with professionally trained receptionists to answer their business calls exactly as if based in their office. Here at Moneypenny, our receptionists are experienced and fully briefed by you, so they are able to act as a seamless extension of your team. We also have a team of Spanish-speaking receptionists, ensuring your customers feel understood and supported, whether they speak English or Spanish.
Great question! Once you sign up with Moneypenny, you choose when we take your calls and we’ll answer just like an in-office receptionist would. Our seamless software makes it as though our operators are sitting right in your office. Then, we take a message when you’re not available or forward calls when you are.
See our pricing plans here. All plans include a host of great features like 24/7 answering, our intelligent app and portal, and call transfer.
Once you've had your onboarding call your account is set up instantly, which means we start taking your calls right away. We don’t make you wait days to get your account up and running - even our customization process takes a mere 24 hours.
Put simply - whenever you need us to be. We are on hand to support your business 24/7; whether that’s during your busiest time of day or after hours, we’ve always got you covered.
AI empowers our people to deliver exceptional service on your behalf every time - from our proprietary tools like KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarizes your calls in real time, we ensure our receptionists have all of the tools they need to handle your business calls with care.
Absolutely! With our bilingual answering service, our multilingual receptionists can support both your English and Spanish speaking customers.
There are so many, but here are the key benefits a small business answering service will bring to your business:
- Improved customer experience:
with our trained receptionists ensuring every call is answered promptly and professionally, you'll enjoy reduced waiting times and increased customer satisfaction.
- Less administrative pressure on your in-house team:
with your phone calls taken care of, your team can focus on delivering exceptional service to your customers and ensuring they come first, no matter what.
- Reliable emergency call process:
so you can be confident calls get through to the right person in the moments that matter most and callers feel supported in the face of the unexpected.