Quality phone answering delivered by the very best
Your customers deserve the best. That's why we give you expert receptionists, superpowered by AI technology, to handle and fulfill calls 24/7. Using your custom scripts, we ensure a warm and positive experience with every interaction.
Experience the benefits of our Phone Answering Service
Streamline processes
Be available 24/7
All calls and chats handled
Deliver consistently outstanding service
Maximize the value of every conversation
Save on recruitment & training
Capture every new lead
Focus on what you do best
A trusted partner to businesses across all industries
Doing more on every call
And when the call is over? We can even drop all notes and outcomes directly into your CRM system so everything's available in one place, ready for your team to follow up right away.
Call routing
We'll answer calls in your company name and, based on your availability, either transfer or take a message that's sent to you by email or text.
Appointment scheduling
With our software integrations on hand, we'll schedule appointments directly into your calendar for you.
Lead qualification
Capturing new inquiry calls, we'll qualify them as per your brief so you're able to focus on the hottest leads first.
Payment taking
Whether it's a deposit, invoice or gift voucher, we'll securely handle transactions directly from your callers on your behalf.
FAQ handling
We'll take care of common questions so your callers get the answers they need there and then.
Call filtering
Based on your instructions, we can block spam and sales callers and prioritize your most important or urgent calls.
Choose your plan
The moment a call comes through, your company information presents automatically to your receptionist here at Moneypenny. We'll work with you to create an AI KnowledgeBase for your business, returning key information in real time so your receptionist can talk as confidently and knowledgeably as any member of your in-house team.
Forward your calls
We provide you with a free local or toll-free number to promote as your business number, or to forward calls to us. We offer 24/7 as standard in all our answering plans so you can choose whether to forward all calls to us or just the ones you're unable to answer.
We answer your calls
The moment a call comes through, our receptionists follow your custom script so calls are answered and fulfilled exactly the way you want whether thats qualifying leads, scheduling appointments, sending leads straight into your CRM system or taking payment.
Get messages instantly
Have us forward calls, drop inquiries into your CRM system, schedule appointments, or even send messages to you by email or text (you choose).
The #1 provider now and always
As the original disruptor turned global brand, we still deliver the passion and warmth of a small business.
A unique culture built with heart
The original vision to empower our people with trust and purpose lives on today, and comes through in every conversation.
Seamlessly integrated with AI
Unique technology that speeds up routing, surfaces insight, and helps us maximize every conversation on your behalf.
Brilliant people you would hire yourself
Positive, capable individuals who care deeply and go further so your customers feel truly valued.
Real reviews? We have hundreds
Phone Answering Service FAQs
A phone answering service (or call answering service) is an outsourced service that answers calls on behalf of your business. Instead of calls going to voicemail or being missed, they’re handled by real, professional receptionists who act as an extension of your team. They can qualify leads, book appointments, transfer calls, or take detailed messages when you’re unavailable - giving callers the experience of an in-house receptionist without the cost or commitment of hiring additional staff.
AI empowers our people to deliver exceptional service on your behalf every time - from our proprietary tools like KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarizes your calls in real time, we ensure our receptionists have all of the tools they need to handle your business calls with care.
Yes. Our receptionists are all US-based and professionally trained to deliver exceptional service. We offer 24/7 answering as standard, so your business never has to miss an important call.
As a client of our answering service, you’re given a unique forwarding number. Any calls received on that line will automatically display your business information here at Moneypenny, and the call will be answered in your company name, with your preferred greeting and tone of voice.
Messages are sent to you immediately via your preferred method – such as email, SMS, or through our app. That means you stay informed in real time and can respond when it suits you, without being interrupted. We are also able to send information directly to your preferred system via one of our many integration options.
Your Moneypenny Receptionist has a log readily available. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.
Our 24/7 service is included as standard in all of our pricing plans, there is no additional cost for this.
This isn't a problem at all - your Moneypenny Receptionist will have all your colleagues' names, numbers, and call handling preferences readily available. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or cell phones or sending messages immediately via email or SMS. This means we can connect with your team members wherever they’re working.
Your call will be routed to one of their four teammates. Each one has all your information in front of them before answering the call. All Moneypenny Receptionists work in small teams of five to ensure continuity of service.
See our pricing plans here. All plans include a host of great features like 24/7 answering, bilingual answering, our intelligent app and portal, and call transfer. Not sure which option is right for you? We'll talk you through your requirements and agree on what works best.
We know flexibility matters. That's why all our Phone Answering Service plans only require 30 days' notice to cancel, effective from your next billing date.
Absolutely! With our bilingual answering service, our multilingual receptionists can support both your English and Spanish speaking customers.
Overages ensure your service continues uninterrupted, even if your business experiences higher-than-expected call volumes. Rather than stopping service or requiring you to upgrade immediately, Moneypenny simply bills any additional usage based on your plan's overage rate, giving you the flexibility to scale with your business. If your usage consistently exceeds your plan, we'll work with you to find a better fit.
Overage charges are added to your next billing cycle and are calculated based on your plan's overage rate. Unlike most providers that round every call up to the nearest minute, Moneypenny bills in 30-second increments, helping your included minutes last longer and reducing the likelihood of overage charges.