Proudly supporting hundreds of home services professionals with Phone Answering and Live Chat solutions, delivering seamless support through our experienced receptionists when you need it most.
Phone Answering Service
The very best receptionists ready to answer the calls you can’t
Our warm and professional receptionists, superpowered by AI, act as a seamless extension of your team.
We’ll follow scripted responses and obtain things like homeowner’s address, service request and contact information.
Boost your marketing budget by ensuring you never miss a new business opportunity.
Whether it’s a midnight emergency repair or a routine service, we’ll keep you open for business, day and night, 365 days a year.
Your callers will experience exceptional service, whether they speak English or Spanish.
Closely following your emergency response process, we’ll quickly assess and dispatch urgent calls straight to you.
Acting as the front line for businesses just like yours and with deep industry knowledge and understanding of the value in every call, our receptionists answer your calls exactly as if based in your office. Briefed by you and powered by our AI technology, they ensure every interaction impresses and improves client retention as a result.
Maximize every
opportunity
Capture every lead by always being available
Stay
agile
Operate a seamless and efficient business while keeping overheads to an absolute minimum
Look more
professional
Enhance your call answering and ensure outstanding service delivery
Our highly trained Live Chat agents, powered by specialist technology, convert web chats into customers. Designed for busy businesses like yours, our seamless solution combines clever software with real human support - maximizing your marketing spend and ensuring every campaign works harder. Easy to set up and manage, handle the chats you can and trust us with the rest.
Get ahead of competitors
41% of chats result in a new lead
Win new clients faster
Proven to generate 6x more engagement with website visitors
Satisfy your audience
Browsers are increasingly expecting chat to be available on your website
Where real people roll out the red carpet, our AI Agent is the ideal solution for more routine calls that don't always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing, Data Collection and Dispatching, instantly and accurately. With optional escalation to your people or ours built in, our AI Agent combines efficiency with exceptional value.
Increasingly, our AI Voice Agent is taking care of simple, routine calls: freeing our people to focus on the more complex ones. What’s more, behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering every response, surfacing key information instantly and drafting message summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this dynamic blend of agentic automation and real people delivers exceptional customer experiences on your behalf.
AI Voice Agent
Handles routine calls quickly, freeing people for complex queries
KnowledgeBase
Surfaces relevant client information instantly for faster, smarter responses
MessageMaker
Auto-drafts message summaries in real time, ready for review
Real People + AI
Deliver seamless customer experiences that align with your brand at scale
“As a small but growing team of five, it could be difficult to give our calls the attention they deserved while also focusing on existing clients and attracting new business.”
“We have full confidence that they manage our calls professionally – in fact, we’ve even polled our clients for feedback, and they always have amazing things to say about the Moneypenny team and the way their call was handled.”
“By utilizing our time more efficiently and leaving our calls in the hands of experts, it enables new business opportunities for us and our client base continues to grow.”
“We were unsure if we were missing calls, and if so, how many. With an estimated value of between $1-10k a call, it was essential that each one was captured.”
“Any call we can’t answer, including those out of office hours, now goes to our Moneypenny team, and they do a great job. In fact, customers can never tell they’re through to an answering service, they always think they’re speaking to our office staff.”
“Never missing a call means we never miss new business, but more than that, it means we’re able to offer amazing service to prospects and existing customers by always being available.”
At Moneypenny, we provide answering services to a range of HVAC businesses, whether they need our support during the working day, after hours or 24/7. With receptionists on hand to ensure no business opportunity is missed, our HVAC clients are always available to their customers whenever there’s an issue to report.
Roofing contractors are often in a position where they’re unable to answer calls or respond to customers - but this can mean lost business. Our contractor clients rely on their Moneypenny Receptionists to capture every new sales inquiry and provide outstanding service on their behalf, even when they’re up a ladder.
We’re proud to provide a number of plumbers with our call and live chat answering services. Offering flexible 24/7 support, our plumbing clients are able to secure incoming prospective business and make sure those all-important emergency jobs are in the safe hands of real people – even out of hours.
As a Moneypenny client, having our amazing receptionists answer your calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer.
How does AI superpower my Moneypenny Receptionist?
AI empowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarizes your calls in real time.
What is a home services answering service?
Why does my home services business need an answering service?
How does a home services answering service work?
Does a home services answering service use real people?
How do I make a change to my service plan?
When is a home services answering service available to support my business?
Can you speak with my customers in different languages?
AI empowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarizes your calls in real time.
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