Call Handling so good callers think they’re talking to you
Rising costs and in-house overheads can be a headache, but with your own Moneypenny Receptionist using our AI technology working as an extension of your team, we handle your calls confidently and knowledgeably - saving you time, hassle and money.
Brilliant people
recruited for attitude
Our rigorous recruitment & training process ensures our people all know how to deliver an outstanding Call Handling Service. So we can ensure this happens on every call, our Receptionists sit in teams of five, meaning someone else familiar with your business is always on hand if your Receptionist is already on the phone to one of your customers.
- Cherry-picked to work for us
- Superpowered by our AI technology
- Matched to complement you
How we know the call is for you
The moment a call comes through, your company information presents automatically to your receptionist here at Moneypenny. With our AI technology returning key information in real time, they talk as confidently and knowledgeably as any member of your in-house team.
We can tell if they’ve called before
If the person ringing has called before, our AI technology tells your PA their name (so there’s no need to ask again), who they asked for and why. Similarly, if you have VIPs who you want treated differently, or for less valuable calls to ring out, just let us know.
We’re able to have a free-flowing conversation
Not working to rigid scripts means your receptionist can use their knowledge and experience to have warm and informed conversations with your callers. That’s how we know we’ve done our job perfectly - when callers assume they’re speaking to someone in your team.
We know your team’s real-time availability
Unlike other providers who can only support a limited number of basic calendars, your 24/7 receptionist has access to live availability, call transfer and messaging preferences for each of your team members. Changes can be made at any time via our app, portal, or even by reading your Microsoft Teams status, if available.
We carry out the necessary steps to complete the call
Need us to qualify leads, book appointments or take payments? No problem. What’s more, unlike a traditional receptionist, we’re able to transfer calls to you in-office or at home e.g. via Microsoft Teams; send messages via email or text (you choose) and even tie your marketing activity to every new inquiry.
Hear us in action:
You can hear exactly how our Moneypenny’s receptionists handle different types of calls by listening to these example audio clips. They are real caller conversations with names & information anonymized for data protection purposes.
Red carpet treatment for a new opportunity
Greeting a repeat caller
Filtering out an unsolicited cold caller
The #1 provider now and always
As the original disruptor turned global brand, we still deliver the passion and warmth of a small business.
A unique culture built with heart
The original vision to empower our people with trust and purpose lives on today, and comes through in every conversation.
Seamlessly integrated with AI
Unique technology that speeds up routing, surfaces insight, and helps us maximize every conversation on your behalf.
Brilliant people you would hire yourself
Positive, capable individuals who care deeply and go further so your customers feel truly valued.
Call Handling Service FAQs
A call handling service ensures your business never misses a call by giving you real people to answer calls on your behalf. With Moneypenny, you'll have our experienced people to manage your calls just as if they were based in your office. Available 24/7 if needed, they’ll not only answer calls but also qualify leads, schedule appointments, and seamlessly integrate with your CRM. Plus, our bilingual receptionists can assist your customers in both English and Spanish, delivering an exceptional experience every time. Let us handle your calls, so you can focus on running your business.
Moneypenny is the world's #1 answering service, trusted by thousands of businesses to elevate their customer service and capture every opportunity. How? We give you experienced receptionists to answer calls exactly as if they were based in your office – whenever you need them. Whether it’s transferring calls to you wherever you’re working, taking messages, or handling inquiries, we make sure every caller receives a seamless experience.
We handle overflow calls, deliver your messages in real time, and are available 24 hours a day. When you never miss a call, you never miss a lead. You’re also providing excellent service by being available to your customers 100% of the time – day and night, weekends and holidays, too. Not only does this help with customer retention, but it encourages word-of-mouth marketing!
Great question! Once you sign up with Moneypenny, you choose when we take your calls and we’ll answer just like an in-office receptionist would. Our seamless software makes it as though our operators are sitting right in your office. Then, we take a message when you’re not available or forward calls when you are.
Once you have your onboarding call your account is set up instantly, which means we start taking your calls right away. We don’t make you wait days to get your account up and running - even our customization process takes a mere 24 hours.
The online dashboard allows you to make changes to your plan instantly! More complex changes are handled by our friendly Support Team - who can be contacted on 866.766.5050.
We bill by the minute and you receive your bill monthly. You can monitor your usage through our mobile app or online dashboard and make changes to your account to avoid overages.